Tal takes out the 2013 CoreData Life Insurance Company of the Year Award.

Australia’s leading specialist life insurer TAL has won the 2013 CoreData Life Insurance Company of the Year Award.

This is the second successive year TAL has won this prestigious award following an extensive research exercise by CoreData, which surveyed financial planners and advisers from around the country.

The Life Company of the Year Award goes to the company which scores the highest satisfaction across 11 assessment categories. TAL scored first, second or third in nine of the 11 categories.

The six categories TAL won “gold” in were new business submissions, new business underwriting, post-sale administration and call centres, communications, business development and support, and education and support.

TAL scored “silver” in commissions and earned “bronze” in overall end-to-end new business processing, and image and reputation.

TAL was also awarded the 2013 CoreData Secondary Risk Provider of the Year Award, moving up from second place in that category last year.

TAL Retail Life CEO Brett Clark said: “To win this award two years running is a great honour and reflects on the hard work and dedication of the entire TAL team who are singularly focussed on delivering the best adviser and customer experience they possibly can.

“While 2013 has been a challenging year for the industry, as we look forward a fundamental strong and aligned partnership between life insurers and advisers will ensure customers continue to be able to obtain valuable life insurance protection,” Mr Clark said.

“There are many pleasing feedback areas in the CoreData report, and as a pioneer in online services for advisers, TAL is honoured to win the online innovation category for the third year running.”

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