Macquarie Life was recognised by being awarded all three of the Association of Financial Advisers’  2013 Client Service Team Awards, achieving Underwriting Team of the Year, Claims Team of the Year and Business Support Services/BDM Team of the Year, at the event yesterday evening.

Importantly, each of these awards are voted on and decided by advisers, who took part in research conducted by Beddoes Institute.

Sally Phillips, Head of Underwriting and Claims for Macquarie Life, said she is  delighted the business has been recognised through the awards, which are decided by the advisers.

“We are truly honoured to win these awards, which demonstrate that our continued efforts across  underwriting, claims management and business development are recognised by the financial advisers who are so important to our business.

“We value the strong relationships we have developed with advisers and understand the important  role we have in supporting them in their relationships with their clients, through providing innovative  products and outstanding service throughout their entire experience with us.

“We look forward to continuing our collaborative relationship with advisers. We believe that our  ongoing focus on listening to their needs and acting on their feedback will enable us to keep  delivering the best outcomes for them and our mutual clients.”

Brad Fox, AFA CEO said: “We introduced the three service quality awards last year in conjunction with riskinfo and the Beddoes Institute to recognise adviser experiences in  dealing with the claims, underwriting and business development teams. Our congratulations to Macquarie Life on a job well done – a clean sweep is a significant achievement.”

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