Prue Willsford

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) has launched a new training unit around the Insurance Brokers Code of Practice.

Developed in partnership with the Insurance Brokers Code Compliance Committee (IBCCC), the online course has been created to explain the details of the Code – which is administered by the National Insurance Brokers Association (NIBA) – and give brokers a greater understanding of how its twelve standards apply to Australian businesses.

“The Code aims to increase consumer confidence in brokers and to build the professional competence in the broking profession,” said ANZIIF CEO Prue Willsford.

“Our research tells us that brokers are concerned with how the public perceives them, particularly when the vast majority are committed to the principles of the code: high standards of customer service and a free and transparent complaints and compliance process.”

“By adhering to the Code, and completing training to assure clients of a broker’s qualifications and commitment to customer service, brokers will come a long way in changing any unfavourable perceptions in the public.”

Content for the course has been drawn from real-life breach examples to ensure its relevance to a broker’s day-to-day work. Explanations of the service standards in the Code are followed by short case studies to increase understanding. On completion, brokers will understand the Code’s objectives, how the Code applies to clients, complaints handling and dispute resolution, and how the Code is monitored and enforced.

“The skills required to report breaches and manage compliance with the Code are essential to providing excellent customer service and lifting the broking profession in the eyes of the public,” said Willsford.

ANZIIF is offering the course free of charge to all current and future ANZIIF members from Allied to Fellow as it considers training around compliance to the Code to be essential for the broking industry. It can be found in the ANZIIF Members’ Centre.

Non-members can enrol in the course via  for AUD $145.

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