Olivia Sarah-Le Lacheur

CommInsure has enhanced its underwriting offer with a new tele-interview service and upgrades to its underwriting rules to improve adviser productivity.

The improvements are part of a wider program designed to deliver a more seamless and efficient experience for advisers applying for a client’s life insurance cover.

Advisers will now have the option to request CommInsure collect information from customers directly to complete their personal statement for life cover. A dedicated Australian-based specialist tele-interviewing team will collect all the information needed in a single call. This will reduce advisers’ compliance burden and risk exposure, and free up more time for them to spend with their clients.

CommInsure has also upgraded its existing rules for underwriting, increasing auto-acceptances to include loadings and exclusions and refreshing underwriting guidelines to reduce unnecessary referrals within CommInsure’s online application tool, WriteAway.

Olivia Sarah-Le Lacheur, Head of Life Distribution at CommInsure, said the enhancements were designed to improve advisers’ productivity by providing more choices when applying with CommInsure.

“These enhancements are the first phase of a broader program designed to create a simple and seamless application experience for advisers and their clients. We’re transforming our digital business platforms to complement the significant product enhancements we released in November 2016.”

In delivering these enhancements CommInsure ran a pilot program with a number of advisers who provided feedback over a nine month program.

Advisers can ask for CommInsure’s tele-interview service through CommInsure’s online application system, WriteAway, with timeslots available Monday to Friday, 8am to 8pm Eastern Standard Time.

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