Gerard Kerr

ANZ Wealth has announced the launch of its mental health coaching pilot for OneCare Income Protection customers, in partnership with Remedy Healthcare.

Customers lodging income protection claims relating to depression or anxiety will be offered a Remedy Healthcare MindStep program. This phone-based support program will be complimentary, optional and individually tailored. OneCare Income Protection customers will also be offered the support of a Caseworks registered nurse to visit their home and guide them through the claim assessment process.

ANZ Wealth Head of Life Insurance, Gerard Kerr said: “The nature of claims is changing. Overall, incidences of mental illness claims in life and disability insurance are on the rise, with approximately 11% of our total claims paid over the past 12 months due to a mental illness.

“It’s important that we not only provide financial support to customers who experience anxiety and depression, but also respond to the mental health challenges they may face, particularly at claim time.

“Both of these initiatives form part of ANZ Wealth’s broader response to supporting customer health and wellbeing, offering a highly personalised service in the comfort of their home.

“We are keen to hear from our advisers and their clients throughout the pilot on how we can further improve our support at what can be a difficult time for the claimant,” said Mr Kerr.

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