Mr Frank Lombardo, IOOF’s Group General Manager, Client & Process, said: “We are pleased to have attracted someone of Mark’s calibre given his strong track record in financial services and passion for quality advice.

“Mark’s appointment supports our ongoing commitment to delivering the best experience possible for clients through IOOF’s client-first and advice-led approach.”

Mr Horton Andrews’ appointment expands the Client & Process team and provides additional support, through his responsibilities in overseeing the following teams:

• Compliance and Professional Standards
• Customer Care and Resolutions & Data Integrity
• Member Services
• Adviser Administration

Mr Horton Andrews was previously Executive Manager at Australian Unity, having joined the company in 2007, and prior to that was at Aviva Australia.

Mr Horton Andrews joined IOOF on 15th January 2018 and is based Melbourne.

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