Gerard Kerr

ANZ has launched two new digital tools that offer trustees and members the convenience of real-time digital access to a reliable and centralised source of claims information.

Accessible via any digital device, RiskWorks Insurance Manager allows trustees to ‘self-serve’ and obtain member updates at any time, giving them greater control and delivering a faster and better customer experience.

Superannuation funds and trustees can easily access performance data online to help meet their reporting and monitoring requirements under the Insurance in Superannuation Code of Practice.

RiskWorks Insurance Manager was developed in response to direct feedback from trustees and is already being used by 26 funds. Other features of the tool include:

• a sophisticated and tailored dashboard of claims information
• bespoke claims reports such as claims paid duration, finalised claims and outstanding data
• the ability to tailor reporting to periods, claim types and claim durations
• exportable information, such as details on a member’s claim
• a content library with useful information and educational material for members.

ANZ has also launched RiskWorks MyClaim, a tool that provides members with electronic access to up-to-date claim information at any time. Together, trustees and members can view and discuss the information, giving both parties greater transparency and clarity about a claim’s status.

According to ANZ Wealth Head of Insurance Gerard Kerr these portals put trustees and members in the driving seat when it comes to accessing the information they need and want.

“At OnePath, innovation means change that adds value for clients. In early 2017, we devised a detailed innovation roadmap that details our service proposition to our clients. This is being delivered through a number of service initiatives and new technology, including the trustee and member portals which give trustees and members self-service capability.”

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