2020 will be another testing year for businesses seeking insurance cover

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Honan Insurance Group’s (Honan) December 2019 Quarterly Market Update has been released and the report foresees 2020 as another year that will again test businesses seeking insurance cover said Travis Wendt, Honan’s Head of Broking & Carrier Management. Commenting further, Travis Wendt said top line premium growth will continue to take a back seat as the market maintains […]

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New whitepaper benchmarks the cost of life insurance advice

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A new MLC Life Insurance commissioned whitepaper into the cost and efficiency of life insurance advice reveals risk advisers must examine their cost base to be sustainable in a reduced commission environment. With maximum upfront commissions decreasing to 60% (plus GST) for new life insurance policies from 1 January 2020 as part of the Life […]

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CPD: Walk a mile in your client’s shoes

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Australian insurance literacy is low by world standards. Australians who receive financial advice are more likely to have better literacy levels and a better understanding of their own position. In this article, Zurich explores the need for advice and provides some strategies for articulating your value to clients. The need for risk advice There’s a […]

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A new vision for Life Insurance Professional Standards

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The life insurance industry recognises that to become a sector the community trusts, the industry must commit to supporting the professionalism of its people. The Australian and New Zealand Institute of Insurance & Finance (ANZIIF) and the Life Insurance Professional Standards Working Group (LIPSWG), whose membership is comprised of AIA Australia, AMP Life, BT Life […]

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SuperFriend and MetLife pilot innovative approach for customers

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Workplace mental health specialist SuperFriend has been working with life insurance partner, MetLife Australia, to pilot an innovative new program designed to provide enhanced support to customers navigating a claim. The program uses a Person-Centred Communication approach (also known as ‘motivational interviewing’), which has delivered improved outcomes internationally for both customers and the claims management […]

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OnePath takes customer value on a new path

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OnePath has launched a comprehensive customer engagement program taking insurance in Australia in a new direction to give customers greater clarity over their insurance cover. Known as ‘The New Path’, the program includes next generation adviser and customer tools designed to engage, clarify, empower and reward insurance customers, making it more relevant to and valued […]

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Under-insured Aussies turn to crowdfunding in hard times

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The failure of people to take out adequate life, income protection and TPD insurance is driving a boom in online crowdfunding websites according to new research from Integrity Life (Integrity).   Integrity’s research found that Australians are stepping in to bail out those without adequate cover: 35% of respondents said they have donated following the death, illness or […]

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ASIC proposes to ban unsolicited telephone sales of life insurance and consumer credit insurance

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ASIC is inviting feedback on its proposal to ban unsolicited telephone sales of direct life insurance and consumer credit insurance (CCI). Such a ban would prevent the sale of complex insurance products which consumers do not need, want or understand. Before it makes a final decision, ASIC has today issued a consultation paper seeking views […]

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OnePath makes underwriting even better

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OnePath continues to invest in its inhouse underwriting engine to ensure its efficient and easy-to-use for advisers and their clients. Since its launch in November, more than 70 enhancements have been made to the underwriting engine, based on internal and external feedback. Further, almost 1,000 unique conditions (including aliases) have been selected from the catalogue, […]

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TAL seeks to highlight the ‘human’ side of life insurance support in new brand campaign

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TAL, a leading Australian life insurance specialist, has launched a new brand campaign this week aimed at changing the way Australians view the role of life insurance. The campaign, which follows on from TAL’s ‘The Value of You’ work earlier in the year, is aimed at continuing to connect consumers with the value of the […]

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