CPD: Walk a mile in your client’s shoes

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Australian insurance literacy is low by world standards. Australians who receive financial advice are more likely to have better literacy levels and a better understanding of their own position. In this article, Zurich explores the need for advice and provides some strategies for articulating your value to clients. The need for risk advice There’s a […]

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SuperFriend and MetLife pilot innovative approach for customers

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Workplace mental health specialist SuperFriend has been working with life insurance partner, MetLife Australia, to pilot an innovative new program designed to provide enhanced support to customers navigating a claim. The program uses a Person-Centred Communication approach (also known as ‘motivational interviewing’), which has delivered improved outcomes internationally for both customers and the claims management […]

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OnePath takes customer value on a new path

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OnePath has launched a comprehensive customer engagement program taking insurance in Australia in a new direction to give customers greater clarity over their insurance cover. Known as ‘The New Path’, the program includes next generation adviser and customer tools designed to engage, clarify, empower and reward insurance customers, making it more relevant to and valued […]

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Under-insured Aussies turn to crowdfunding in hard times

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The failure of people to take out adequate life, income protection and TPD insurance is driving a boom in online crowdfunding websites according to new research from Integrity Life (Integrity).   Integrity’s research found that Australians are stepping in to bail out those without adequate cover: 35% of respondents said they have donated following the death, illness or […]

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ASIC proposes to ban unsolicited telephone sales of life insurance and consumer credit insurance

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ASIC is inviting feedback on its proposal to ban unsolicited telephone sales of direct life insurance and consumer credit insurance (CCI). Such a ban would prevent the sale of complex insurance products which consumers do not need, want or understand. Before it makes a final decision, ASIC has today issued a consultation paper seeking views […]

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OnePath makes underwriting even better

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OnePath continues to invest in its inhouse underwriting engine to ensure its efficient and easy-to-use for advisers and their clients. Since its launch in November, more than 70 enhancements have been made to the underwriting engine, based on internal and external feedback. Further, almost 1,000 unique conditions (including aliases) have been selected from the catalogue, […]

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TAL seeks to highlight the ‘human’ side of life insurance support in new brand campaign

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TAL, a leading Australian life insurance specialist, has launched a new brand campaign this week aimed at changing the way Australians view the role of life insurance. The campaign, which follows on from TAL’s ‘The Value of You’ work earlier in the year, is aimed at continuing to connect consumers with the value of the […]

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Integrity Life urges Australians to check their life insurance cover ahead of July 1 super changes

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Australian life insurer, Integrity Life, is urging Australians to check their life insurance cover inside superannuation before the enforcement of new laws on 1 July 2019. As part of the Protecting Your Superannuation Package reforms, a superannuation fund member’s life insurance will be cancelled if their superannuation account is inactive, unless they elect to retain […]

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TAL launches Health Sense Plus program

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TAL, a leading Australian life insurance specialist, yesterday announced the launch of Health Sense Plus – a program that rewards Australians who embrace preventative health by providing discounts on their life insurance premiums. Health Sense Plus is available to TAL’s Accelerated Protection customers and it builds on TAL’s Health Sense program, which rewards customers for taking care […]

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CPD: The conversation – talking risk with clients (Part 2)

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In The conversation – talking risk with clients (Part 1), we looked at the reasons your clients need risk insurance and strategies for having what can often be a difficult conversation. In this second part, we examine how you can use storytelling as an effective strategy to introduce this conversation. This series is proudly sponsored […]

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