CPD: Claims Advocacy – from ‘value add’ to core advice offering

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Introduction Compounding the impact of ongoing licensee consolidation and new professional development requirements, the LIF driven reshaping of adviser remuneration for life insurance advice – in the form of lower up-front commissions and higher renewal commissions – has left many advisers no choice but to rethink, and, in many cases, fine tune their business models. […]

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CPD: Five steps to client engagement in times of crisis – part two

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Uncertain times generally mean anxious clients. The double whammy of a health and financial crisis means the need for you to connect with clients is more important than ever, but comes at a time when face to face communication is not possible. The first part of this article, sponsored by Zurich Australia, examined the first […]

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CPD: Mental health and financial services – delivering better advice, service and care

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Introduction It’s hard to pick up any news publication today and not find some discussion on the topic of mental health. This ubiquity isn’t a recent phenomenon; the increasingly poor state of mental health across communities – and the associated social and financial impacts – has been documented for several years now. In Australia – […]

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CPD: Five steps to client engagement in times of crisis – part one

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The word unprecedented has been used with increasing regularity in 2020. We started the year in the middle of an unprecedented bushfire season that continued in its ferocity. The COVID-19 virus, which initially ravaged parts of China, is now a global pandemic. At a time when there’s an increasing (in fact, unprecedented) need for you […]

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CPD: Health and wellness in advice – powering better financial and lifestyle outcomes for your clients

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Introduction The topic of ‘wellness’ (or ‘wellbeing’) is one of increasing relevance to employers, product manufacturers, and – crucially – financial advisers. On one level this is because advisers should be always be mindful of major societal trends and evolve their service offering accordingly; but more importantly, because wellness can be one of the biggest […]

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CPD: Risky business – Australia’s underinsurance problem

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Although it’s well documented that many Australians are not insured, particularly when it comes to covering life and traumatic events, the 2019-2020 summer has brutally highlighted the underinsurance problem – that is, when people think they are adequately insured but a dire turn of events proves them wrong. This article, sponsored by Zurich Australia, examines […]

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CPD: The changing nature of work in Australia, implications for advisers and the broader protection ecosystem

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Introduction As professional service providers, it is vital (and legally required!) for financial advisers to understand each of their clients at a highly detailed micro level. This detailed understanding – of their current situation and future goals – is an enabler of quality, personalised financial advice. As business owners, seeking to maximise the sustainability of […]

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CPD: Chaos theory – how APRA’s Disability Income Proposals and the Best Interests Duty are connected

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Introduction “Does the flap of a butterfly’s wings in Brazil set off a tornado in Texas?” This was the question posed by Edward Lorenz[1], an American meteorologist and a pioneer of chaos theory who coined the term ‘butterfly effect’. For those of us observing and/or involved in the post-Hayne life insurance sector – where the […]

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CPD: Walk a mile in your client’s shoes

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Australian insurance literacy is low by world standards. Australians who receive financial advice are more likely to have better literacy levels and a better understanding of their own position. In this article, Zurich explores the need for advice and provides some strategies for articulating your value to clients. The need for risk advice There’s a […]

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CPD: Insurance and business succession planning

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A Business Succession Plan is a strategy for the smooth and orderly handover of a business from one owner/manager to another in particular circumstances, such as the planned or unplanned departure of one partner from the business. This article from Zurich examines the importance of both a sound succession plan and having the appropriate insurance […]

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