TAL’s Claims Assist extended to meet changing customer expectations

From

Leading life insurance specialist, TAL, has announced its customer focused Claims Assist digital service has now been rolled out to more superannuation fund partners to help their members more easily manage their claims. Seven of TAL’s superannuation fund partners are now offering their members access to the digital service, which complements the services and expertise

continue reading

TAL partners with Teladoc Health to enhance mental health support for customers

From

Life insurance specialist, TAL, has partnered with leading virtual healthcare provider, Teladoc Health, to offer additional mental health support to TAL customers. Initially offered to a select group of TAL’s advised customers and customers with insurance through superannuation, ‘Mental Health Assist’ will be available for eligible TAL customers on claim with a mental health condition. Dr

continue reading

What’s ahead for the evolution of life insurance products

From

To ensure the life insurance sector is sustainable for all Australians, it is essential that we bring progressive thinking and have a long-term sustainable vision for the future. Across the industry over recent years, we have seen an increase in the cost of claims and, consequently, price increases which have had lasting impacts for both

continue reading

TAL named Employer of Choice for Gender Equality for seventh year

From

TAL, one of Australia’s leading life insurers, has been recognised as one of Australia’s leading promoters of workplace equality after being named an Employer of Choice for Gender Equality for the seventh consecutive year. The citation is awarded by the Commonwealth Workplace Gender Equality Agency (WGEA) to organisations that meet rigorous standards in workplace gender

continue reading

How advisers can build client trust through transparent communications

From

Attracting and retaining clients begins with properly understanding their needs and expectations. As the effects of the COVID-19 pandemic have increased competitive pressure on financial advisers, transparency and honesty are qualities that have increased in importance. Building confidence in financial advice In an industry characterised by constant scrutiny alongside changing competitive and regulatory dynamics, never

continue reading

Supporting clients to stay healthy begins with financial advisers engaging with their own preventative health

From

Preventative health is a catalyst for overall wellbeing. There’s no question that early diagnosis can be extremely beneficial to overall long-term health and can help reduce the need for expensive treatments by detecting a health condition before it reaches an advanced stage. Financial advisers play a crucial role in enabling the financial health of their

continue reading

TAL Health Sense Plus program encourages customers to embrace preventative health

From

Leading Australian life insurer, TAL, has reported encouraging results from the first full year of its Health Sense Plus program, which educates and incentivises customers to engage with their own preventative health. Launched in 2019, the TAL Health Sense Plus program, which is aligned with preventative screening recommendations from the Royal Australian College of General

continue reading

TAL launches Australian Skin Safety Report to uncover changing attitudes and intentions towards skin safety

From

To further the conversation on preventative health, leading Australian life insurer, TAL, has launched the TAL SpotChecker Australian Skin Safety Report, which explores Australians’ attitudes and actions around skin safety and skin cancer. The report marks the fifth year of TAL’s national skin safety awareness program: TAL SpotChecker. TAL SpotChecker aims to bridge the gap between

continue reading

TAL launches white paper on mental health and life insurance to support positive, sustainable change into the future

From

Leading Australian life insurer, TAL, has launched a white paper aimed at stimulating stakeholder and life insurance industry discussions on mental health support, mental health policy, and the role the life insurance industry can play in supporting and engaging Australians who experience mental health conditions. Developed by TAL’s Health Services Team, the white paper aims

continue reading

The future of underwriting: adapting fairly in a new global environment

From

Meeting community expectations is of the utmost importance for the life insurance industry, as it continues to experience significant and rapid change. As medical procedures and treatments continue to advance, we must continue to update insurance underwriting approaches guided by these new insights, and backed by evidence-based data. Underwriting is the first experience that customers

continue reading