Dave Woodall

MLC Super has bolstered its leadership team with three new appointments, further strengthening the business to support its ambition to become Australia’s most trusted and fastest-growing super fund.

These appointments bring together deep expertise and diverse perspectives that will accelerate the ability to deliver on our strategy and create exceptional outcomes for members.

Craig Weber will commence as Head of Education and Advice on 24 November delivering best-inclass education, advice and communication engagement initiatives to members. Craig brings more than 20 years’ experience across a range of senior roles at AMP, CFS, Zurich Financial Services and, most recently, as Head of Advice at Ignition.

Alex Kleiman joined as Director of Corporate Growth in May, bringing more than 25 years’ experience in superannuation across a range of growth and distribution roles. Most recently, he was Head of Group Distribution at MetLife Australia and has also held senior positions at Mercer and Plum.

Mandy Rashleigh was appointed Head of Client Relationships in June, overseeing the client relationship team for Insignia Financials’ employer superannuation offerings and is responsible for the execution of MLC Super’s employer value proposition. Mandy previously held senior positions at KPMG, NAB, and most recently at Westpac, as their Global Head of Non-Bank Financial institutions.

These new appointments add to the MLC Super leadership team, which also includes:

• Jason Marler, General Manager, Product
• Amalie White, General Manager, Operations and Partnerships
• Lachlan East, General Manager, Risk

Dave Woodall, CEO MLC Super, said: “I’m delighted to welcome Craig, Alex and Mandy to the MLC Super leadership team. Their expertise and deep understanding of the industry will accelerate our ability to deliver on our strategy and provide exceptional outcomes for members around Australia. “As one of the largest workplace superannuation providers, with long-standing relationships with ASXlisted employers, MLC Super’s strong leadership team places us in good stead to help shape better superannuation outcomes for employers and members alike.

“These appointments bring together exceptional capability and vision and comes at an exciting time for MLC Super, following the completion of the first major milestone of our transition of a range of administration and technology functions to SS&C in July, and the relaunch of the MLC brand and an improved direct-to-consumer offering in October.”

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The launch of AIA Australia’s ‘eClaims’ functionality will provide Sunsuper members with the ability to manage the end-to-end claims process online, tailored to their specific condition, at the touch of a button. As a result, eClaims’ in-built intelligence helps to reduce the amount of paperwork required in claims, enables quicker payments, and helps to identify relevant return to work and rehabilitation services for members.

AIA Australia’s Chief Group Insurance Officer, Stephanie Phillips, said eClaims was part of a broader ‘claims excellence’ initiative for the insurer, with the aim of intervening in claims earlier, streamlining claims processes and moving to an online platform for all of its key partners.

“We are excited about the benefits this will provide to Sunsuper members, their employers and medical practitioners, including improved decision times on claims, and smarter requirements gathering which will cut down processing delays. It goes without saying that claims are made during a difficult time in peoples’ lives so anything we can do to improve the experience for members is going to be welcome”, said Ms Phillips.

Sunsuper’s Manager, Member Benefits Amalie White said the company paid out more than $300 million in insurance claims each year ensuring thousands of Australians were supported when they needed it most, but the insurance claims process could sometimes be onerous.

“We believe AIA Australia’s eClaims function will significantly improve our ability to manage members’ information and enhance the whole claims experience,” she said.

“The aim is to make what can be a hard process easier for our members. “We know that members are more likely to seek help outside of the fund, such as engaging lawyers, when they find the process too complex and overwhelming,” Ms White said.

“The launch of eClaims is a big step toward addressing that complexity. “And this, combined with the fact we manage all our claims in-house with a team from AIA embedded in the business, sets a strong foundation for Sunsuper to set itself apart from others in the industry on claims servicing.”

Members will have the option to upload additional documents online as well as the claim form itself. The system will also include automated reminders to ensure members, doctors and employers submit the required information to streamline the claims process.

Sunsuper currently manages more than $33 billion in assets for Australian employees for around one million members nationwide.

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