Nicola Beswick

The Pro Bono Financial Advice Network (PFAN) is pleased to announce the appointment of existing Board members, Nicola Beswick as Chair, and Natalie Kleibert as Deputy Chair.

Ms Beswick and Ms Kleibert will be responsible for leading PFAN into the next phase of its purpose – improving the financial wellbeing of Australians living with serious illness and/or disability by providing pro bono financial advice. Western Australian financial adviser, Stephen Knight, has also joined the Board.

“I am privileged to take on the role of Chair of PFAN,” Ms Beswick said. “As a financial adviser I understand the many small, yet powerful actions that people can take to change their financial future, and by their very nature, the course of their lives.”

Established in 2014, PFAN is a trusted network of industry professionals who are focused on providing pro bono financial advice to those in need. Advisers connected to PFAN provide trusted, quality financial advice that improves the sense of security for these clients.

In 2016, PFAN partnered with MS Queensland to provide pro bono financial advice to people with MS who had identified financial advice as one of their most needed services. PFAN has also formed a partnership with MS Limited, who provide services to those located in Victoria, NSW, ACT and Tasmania.

Ms Beswick succeeds Nick Hakes, who has stepped down as PFAN Chair after four years of service, but remains on as Treasurer. Tim Meggitt has stepped down as a director after seven years.

“I’d like to thank Tim for his contribution and many years of service. I’d also like to extend a special thank you to Nick for leading the Board with passion and enthusiasm during his time as Chair,” Ms Beswick said. “I am looking forward to working with him and the rest of the Board in continuing to grow the PFAN network and promoting the value and the positive difference that our PFAN advisers are delivering to individuals living with multiple sclerosis.”

Ms Beswick, a financial adviser, based in Melbourne, Victoria, said supporting people, particularly when they are experiencing a health crisis, highlights the importance of the work of advisers.

“I have a deep personal understanding of this as my dad was diagnosed with multiple sclerosis many years ago,” she said. “An income protection policy changed his financial future. This is why I am passionate about leading PFAN and the work we do to support the MS community.”

Ms Beswick also thanked TAL and the Association of Financial Advisers, who provide support with PFAN’s administration and operations.

During the pandemic this year, 17 clients have been connected with a PFAN adviser.

“It is pleasing to see we are connecting individuals who are living with multiple sclerosis, who cannot otherwise afford or access financial advice, with a PFAN adviser,” Ms Beswick said. “We have much more to do, to continue to promote the significant difference that financial advice can make, and to inspire other partners and advisers to join us on our important mission.”

Ms Beswick encouraged more advisers to make themselves available to support a pro bono advice case. “I welcome any adviser who wants to help someone in need to get in touch with us and find out how little of their own time it can take to support just one more person. They will be giving that person vital financial advice at a time when they need it. It’s often a small contribution that makes a massive difference.”

Other board members include Paul Harding-Davis, Brad Fox, Kate Humphries and Niall McConville.

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Over $117,000 was raised for the AFA Foundation, making Kokoda 2018 the biggest single fundraising event in the foundation’s history.

Members and friends of the Association of Financial Advisers (AFA) have completed the 96km Kokoda Trail which took place from 24 August – 2 September.

The group raised a total of over $117,000 for the AFA Foundation, making Kokoda 2018 the biggest single fundraising event in the foundation’s history.

The group included AFA CEO Philip Kewin, Alisdair Barr, Ross Barnwell, Brad Fox, Russell Hannah, Michael Molloy, David Mounsey, Adrian Raftery, Nathan Taggart and Cara Williams.

The funds will be distributed by the AFA Foundation which gives generously to a number of charities including Legacy, The Black Dog Institute, MS Research Australia, Make a Wish Foundation and Bears for Hope.

Mr Kewin said the group was proud to raise funds for the AFA Foundation, which encourages giving back to local communities via charity partners. “This truly was a memorable experience, challenging us all at both a physical and an emotional level. It was a privilege to complete the trek with such a great group of people who did an amazing job in raising funds for their chosen charities.”

Olivia Sarah-Le Lacheur, chair of the AFA Foundation said, “The AFA Foundation engages AFA, members, partners and supporters in giving back to the community and working with our charity partners to make a meaningful difference for people in need.

“Over the past 11 years, we’ve shared over $1.6m with a wide range of charities across all states of Australia. Through the Kokoda program the AFA community has had the opportunity to participate in a life changing experience and raise much needed funds for our charity partners. We are very proud of the participants for their financial and physical achievements on the Kokoda trail.”

Brisbane-based financial adviser, Cara Williams, who did the trek to raise funds for Bears of Hope and to honour the memory of Darcy, her nephew who was stillborn, said, “Trekking Kokoda with the AFA Foundation was one of the most amazing weeks of my life. It was the hardest thing I’ve ever done but worth every single moment. I would encourage everyone to consider trekking Kokoda. You will learn so much about what our soldiers went through, you will grow as a person and you will have the honour to trek with some incredible people who will be mates for life.”

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BT, which also took out the income protection award for its BT – Income Protection Plus Plan product, was named Platinum Winner of the AFA/SI Life Company of the Year for 2016 at the sell-out AFA event hosted at the Hilton Sydney last night. The event also raised funds, via the AFA Foundation, for Youth off the Streets.

“The AFA/SI Life Company of the Year Awards are based on independent quantitative research conducted by Strategic Insight, Actuaries and Researchers, resulting from three separate investigations during the year,” said AFA CEO, Brad Fox. “Each life insurer is individually assessed on a range of criteria and then measured against other insurers. In 2016, it was BT that once again ranked ahead of its peers.”TAL, MLC and OnePath were runners up for the Platinum Award.

TAL, MLC and OnePath were runners up for the Platinum Award.

Mr Fox said financial advisers arrange just on half of the life insurance in Australia, and $5B of the total $7.2B in claims is paid to clients of financial advisers. “These Awards are designed to encourage life insurers to invest in product and service innovation and to strive for excellence so that financial advisers can offer their clients the best possible risk protection.”

Rael Solomon, Head of Sales, Marketing and Product Development at Strategic Insight said, “The retail life insurance market continues to be driven by a high level of competition between all life companies, resulting in innovation in not only products, but also in the aspects of underwriting, customer service and adviser training. Health and wellness has become a major theme and is already playing a part in the benchmarking which Strategic Insight applies to providers and their products.”

The AFA also announced Zurich as the winner of two of the three AFA/Beddoes Institute/riskinfo Client Service Team Awards, including the Underwriting Award and the BDM/Business Support Awards. BT won the Claims Award.

The Client Service Team Awards are based on nearly 2000 ratings in an extensive survey of advisers conducted by the Beddoes Institute in collaboration with riskinfo and the AFA.The Beddoes Institute’s Rebecca Sheils said, “The goal of these awards is to recognise life companies that the Adviser Experience Benchmarking Study identifies as providing exemplary services to advisers.  These awards are timely as this year’s study reveals that advisers are calling for greater business support and better services as they strive to exceed their clients’ expectations and build better businesses.”

The Beddoes Institute’s Rebecca Sheils said, “The goal of these awards is to recognise life companies that the Adviser Experience Benchmarking Study identifies as providing exemplary services to advisers.  These awards are timely as this year’s study reveals that advisers are calling for greater business support and better services as they strive to exceed their clients’ expectations and build better businesses.”The AFA/SI Life Company of the Year event raised funds on the night for Youth off the Streets, a non-denominational community

The AFA/SI Life Company of the Year event raised funds on the night for Youth off the Streets, a non-denominational community organisation working for disadvantaged young people who may be homeless, drug dependent and/or recovering from abuse.

See the complete list of winners and finalists.

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Philip Kewin

The Association of Financial Advisers (AFA) CEO Brad Fox is to be succeeded by former financial adviser and former Zurich executive, Philip Kewin, in a planned and seamless transition taking effect 20 March 2017.

Mr Fox, who has held the CEO role with the AFA for the past four years, has agreed to continue to serve the AFA as a consultant in the important areas of professional standards and codes.

Mr Fox, who has held the CEO role with the AFA for the past four years, has agreed to continue to serve the AFA as a consultant in the important areas of professional standards and codes.In what could be described as the most contentious and demanding period in the history of the AFA, the Association under Mr Fox’s leadership traversed FoFA, MySuper, Professional Standards and the Life Insurance Framework.

In what could be described as the most contentious and demanding period in the history of the AFA, the Association under Mr Fox’s leadership traversed FoFA, MySuper, Professional Standards and the Life Insurance Framework.

Making the announcement today, Marc Bineham, AFA National President said, “Brad has made an outstanding contribution to our profession and to the members of the AFA and we will be eternally grateful. These substantial achievements in both advocacy and member development have driven many benefits for both advisers and the clients they serve. Brad leaves the CEO role with the AFA in terrific shape for the future.”Mr Fox’s achievements include the establishment of the

Mr Fox’s achievements include the establishment of the Genxt, Inspire, and Leaders Forum Communities of Practice; the Your Best Interests consumer financial literacy campaign; the setting of the Fellow Chartered Financial Practitioner designation (FChFP) at Masters level; AFA’s renewed Professional Code and Principles of Practice; the AFA Excellence in Education, AFA Female Excellence in Advice and AFA Practice of the Year Awards and the AFA Consumer Choice Life Insurance Awards. Under his leadership, the number of attendees at AFA professional development events grew to over 6,000 in 2016.Commenting on his decision, Mr Fox said he is pleased to be continuing to make a significant contribution to the AFA on professional standards and codes in the near term, as well as supporting Mr Kewin in making a successful transition to the CEO role.

Commenting on his decision, Mr Fox said he is pleased to be continuing to make a significant contribution to the AFA on professional standards and codes in the near term, as well as supporting Mr Kewin in making a successful transition to the CEO role.“We are now entering the next phase of implementing the professional standards legislation where our members will get the professional recognition they deserve,” he said. “Now is the right time for me to hand the baton on to Phil. He can continue to lead this implementation for our members, and for the AFA as a professional body, over the next four to five-year period.”

“We are now entering the next phase of implementing the professional standards legislation where our members will get the professional recognition they deserve,” he said. “Now is the right time for me to hand the baton on to Phil. He can continue to lead this implementation for our members, and for the AFA as a professional body, over the next four to five-year period.”

On a personal level, Mr Fox said, “After four years of commuting weekly to Sydney, my family is looking forward to having me around more often.”

Mr Fox also thanked AFA members for their support over the past 10 years.

“I am very thankful for the wonderful support I have had from our members, since I first chaired the Genxt initiative in 2007. I am exceptionally proud of the achievements of the dedicated AFA team and the 400-plus active volunteers in our Communities of Practice, committees, working groups and board,” he said. “The AFA culture of collaboration and engagement sets it apart from other associations. I am exceptionally honoured to have led the AFA through such a remarkable period of change in our 70-year history.”Mr Bineham said he is excited by the appointment of Mr Kewin because he brings that rare combination of experience as both a financial adviser and as a company executive. “Phil’s position supporting advisers has been well-documented and we believe nobody is currently better placed to represent advisers and the true value of advice into the future.”

Mr Bineham said he is excited by the appointment of Mr Kewin because he brings that rare combination of experience as both a financial adviser and as a company executive. “Phil’s position supporting advisers has been well-documented and we believe nobody is currently better placed to represent advisers and the true value of advice into the future.”

In accepting the role Mr Kewin said it is an unbelievable privilege. “To represent an association that has collectively influenced, improved and changed the lives of so many Australians through sound financial advice is a great honour. I look forward to continuing to support AFA members in providing great advice to more Australians.”

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Dianne Charman

The Association of Financial Advisers (AFA)’s powerhouse for women in financial advice, AFA Inspire, is calling on the financial services industry to #BeBoldForChange, in support of International Women’s Day (IWD), with a series of events to be held across Australia.

Celebrated globally on 8 March, IWD is committed to driving change for women, helping them to move closer to gender parity and encouraging the creation of more inclusive cultures.

AFA Inspire Chair, Dianne Charman, said the AFA Inspire #BeBoldForChange events in support of IWD represent an important opportunity to be a part of a global community striving for change. “Research has shown that closing the gender parity gap could take 170 years – we have to do better than that and as an international community, we can,” she said. “I encourage everyone who attends one of AFA Inspire’s nationwide events to take a moment to pause, look around the room and realize they are part of something bigger and that together with others around the world, they really can make a difference.”

Ms Charman also said the financial advice community can play a crucial role in improving outcomes for women. “AFA Inspire has dual objectives – to encourage more women to become advisers and, more broadly, to encourage women to be more involved in their financial future,” she said. “If we can meet these two objectives, it will help us address the retirement gap. Closing the retirement gap is critical for all Australians, particularly women who generally have lower superannuation account balances than men, and the financial advice community has the expertise and experience to do it.”

The AFA Inspire #BeBoldForChange events will kick off in Melbourne on the eve of IWD on 7 March with special guest speaker, Sadhana Smiles, CEO of Harcourts Group Victoria.

Breakfast events will be held on the morning of IWD in both Perth and Adelaide, with the Perth event hosting self-made international business woman, Marnie LeFevre. Adelaide will host two prominent South Australian businesswomen – Genevieve Theseira-Haese, Lady Mayoress of Adelaide and gold medal paralympian, Katrina Webb.

Sydney, Hobart and Brisbane will all host lunch events, with the Sydney event featuring a panel of leading Australians, including Libby Lyons – Director, Workplace Gender Equality Agency; Kerry Chikarovski – Government Relations and Former NSW Opposition Leader; Philippa Sheehan – Managing Director, My Planner Australia; Brad Fox – AFA CEO; Jonathan Hoyle – Stanford Brown CEO and Julia Newbould – Senior Marketing Specialist, Customer Communications & Stella Network Lead at BT. Aleks Vickovich, Managing Editor, Wealth and Innovation at Momentum Media will facilitate the session.

Two special guests will speak at the Hobart event – Gill Berriman, an advocate for transformational leadership at all levels of the educational system and Bernadette Black, CEO and Founding Director of Brave Foundation and Telstra’s 2016 Tasmanian Business Women of the Year. Dr Jane Thomason, CEO of Abt Associates (Australia) will be special guest at the Brisbane IWD lunch.

Register for AFA Inspire’s IWD events.

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Brad Fox

Buying life insurance over the phone or online after just a handful of questions should set off alarm bells, the Association of Financial Advisers (AFA) warns.  It means the policy has not been underwritten and at claims time, consumers may well find out they were never covered.

“As is often the case in life – if it seems too good to be true, then it probably is,” said AFA CEO Brad Fox. “Buying life insurance without a financial adviser might be faster up front, but the sting is in the tail.”

For this reason, the AFA is calling for all life insurance to be underwritten at application time to ensure a better claims experience for consumers.

Mr Fox said while over the past few years the opportunity to access life insurance directly has opened to consumers, this accessibility has not transpired into a better claims experience, a situation the AFA argues could be changed with timely underwriting.

“Clearly, the consumer experience when purchasing direct life insurance may be perceived as better because the customer only has to answer a handful of questions, doesn’t have to go through the underwriting process, can make the purchase via credit card and have immediate cover put in place,” said Mr Fox. “But what have they actually bought? What happens at claim time?”

A recent survey by Roy Morgan highlighted the positive customer feedback when accessing direct life insurance. However, Mr Fox said the survey failed to highlight the full picture which is the poor claim outcomes of direct life insurance.

“It is absolutely clear that the best way to reduce the risk of a policy not paying out at claim time is to see a financial adviser to arrange your life insurance needs,” he said. “It will take longer to put the insurance in place because it will be carefully underwritten in line with your individual medical and family history before it is offered to you. This gives you greater certainty that you are covered if you have a claim.”

Mr Fox said consumers don’t have the same certainty with buying life insurance directly because these policies are not usually underwritten until the claim is lodged.

“At claim time, if a direct insurer determines you had health issues back when you purchased the policy, or even in the years before, they may only refund the premiums and not pay out,” he said. “We think that is unconscionable.”

Financial advisers arrange just on half of the life insurance in Australia, and $5B of the total $7.2B in claims is paid to clients of financial advisers.

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Brad Fox

The Association of Financial Advisers (AFA) is urging other key industry players to pull their weight to reform the life insurance sector, ahead of the Parliamentary Joint Committee (PJC) hearing this Friday 24 February.

AFA CEO, Brad Fox said the passing of the Corporations Amendment (Life Insurance Remuneration Arrangements) Bill 2016 (the Bill) through the Senate two weeks ago means AFA members and other financial advisers have already carried their fair share of the life insurance reform load and the focus should now be on the other players.

“Advised life insurance continues to be the best way for Australians to get life insurance that they can trust,” Mr Fox said. “We expect the PJC members to be directing their questions to what else, beyond commissions, must be addressed in order to encourage more Australians to take out appropriate levels of income protection and lump sum life insurance policies. We also expect the PJC to have a keen interest in the poor relative performance of the direct and group life insurance channels.”

Mr Fox said the Life Insurance Framework (LIF) agreed with the Minister and other associations included obligations on life insurers, licensees and the regulator.

“We want to see the Code of Conduct adopted by the life insurers go much further than it has in order to ensure consumer and adviser protection,” he said. “Until life insurance in superannuation is appropriately included, consumers and advisers remain deeply exposed if insurers offer inappropriate incentives in order to win business.”

Mr Fox said direct and group insurance also need to measure up to community expectations by ensuring all underwriting is undertaken at the commencement of a policy agreement.

“Underwriting after a death or illness occurs is unconscionable,” he said. “Imagine the grief of a spouse who discovers that after paying life insurance premiums for months or years, a claim will not pay out on the death of their spouse – and never would have been paid out.”

Mr Fox said the aim of life insurance reform is to increase consumer confidence and trust and therefore this kind of insurer behaviour must stop.

“Changing this at an industry level through the Code would be a clear sign to Government, public and media that the industry is serious about change. It would also mean that we don’t need a legislative approach.”

It should also be noted that life insurance arranged with the personal advice of a financial adviser is underwritten at the time of applying for cover which results in faster, straightforward payments at claim time.

The expansion of APLs beyond offering only one product in vertically integrated advice models is also essential, according to the AFA. “Advisers in such a business model are almost forced to walk a grey line between their own best interests and those of their clients.”

Another area where work needs to be completed is the simplifying of Statements of Advice (SOA)s for life insurance.

“We need to see ASIC complete their work on this,” Mr Fox said. “With a legislated Best Interests Duty, less commissions, higher minimum education standards and subscribing to a Code of Ethics becoming the norm, documentary proof of the advice being given must become simpler and easier to deliver to the client.”

Mr Fox argued that licensees and their legal advisers also need to buy into this area of reform to ensure SOAs are concise, easy to read and easy to understand.

“This will remove the need to hide behind disclaimers that clutter advice documents making them next to useless in some cases for the purpose of gaining informed client consent to proceed,” he said.

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Brad Fox

The Association of Financial Advisers (AFA) welcomed the passing of the Corporations Amendment (Professional Standards of Financial Advisers Bill 2016 (the Bill) through the Lower House on Tuesday night, with AFA CEO Brad Fox saying it helps pave the way towards greater recognition of financial advice as a profession, improved consumer perception of financial advice and more Australians seeking life-changing financial advice.

“We believe the legislation will propel financial advice forward in the minds of consumers and make strides towards achieving greater public recognition and ultimately take up of advice,” he said.

From 1 January 2019, new advisers must pass an exam, be degree-qualified and supervised during their professional year by a registered financial adviser. There are also new requirements for existing advisers.

Existing advisers must:

• Comply with a Code of Ethics (to be set by the future Professional Standards Body) from 1 January 2020 – that could be facilitated through membership of a professional association such as the AFA
• uccessfully complete an exam by 1 January 2021
• Attain degree equivalency by 1 January 2024
• Undertake ongoing professional development

“One of the first tasks will be to define what degree equivalency means, so that transition pathways for existing advises can be clarified,” Mr Fox said.

The AFA Professional Standards Working Group has begun work to ready the AFA to attain a registered compliance scheme to monitor and enforce the future Code of Ethics. Once the Professional Standards Body is established the AFA will consult on:

• The syllabus for bridging courses and bachelor degrees
• Sensible transition pathways such as the Fellow Chartered Financial Practitioner (FChFP) designation for existing advisers
• CPD requirements
• Exam content and structure
• Code Compliance Scheme requirements
• Integration of TPB requirements

“The AFA is is committed to helping advisers transition to becoming recognized as members of a trusted profession,” Mr Fox said. “There is no doubt that these are challenging times, but they are also very exciting times, which is why the AFA has adopted our Adaptive Change focus.”

The Adaptive Change framework recognises that when the paradigms shift for an industry or market place, the businesses in that market must change in order to survive, and by collaborating they can progress faster to future success and growth.

“The AFA communities of practice and education pathways are designed to help all our members to build and test business models, value propositions, advice delivery and practice efficiency,” Mr Fox said.

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Brad Fox

The Corporations Amendment (Life Insurance Remuneration Arrangements) Bill 2016 (the Bill) has passed through the Senate after two years of difficult debate.

The Association of Financial Advisers (AFA)’s ongoing advocacy efforts on behalf of members throughout the two years resulted in improvements to the Bill, which passed the Lower House in October 2016. These improvements include a level playing field for advisers, with no carve-outs for direct sales of life insurance; a delayed and consistent start date of 1 January 2018; uniform grandfathering of existing clients; the inclusion of policy fees and frequency loadings for commission calculations and greater fairness in the clawback rules.

“We were able to explain to Government the impact of LIF legislation on small business advisers and this is what we believe helped us achieve improved final outcomes when compared to the recommendations put forward by the FSI and the FSC,” said AFA CEO Brad Fox. “The Government listened to adviser concerns.”

Mr Fox said financial advisers arrange more than half of the total life insurance held by Australians and advised policies pay out more claims, have better contract definitions, and fewer complaints than the alternative channels of group and direct life insurance.

“As such, seeing a financial adviser to get life insurance is the best consumer option by a mile, and the changes brought by this Bill are designed to encourage the public to have more trust in using a financial adviser rather than taking the risk of arranging their own life insurance and getting a weak policy, or the wrong amount or type of insurance for their personal situation.”

Mr Fox said that the passing of the Bill does not mean that life insurance reform is now complete. “The Life Insurance Framework is wider than the Bill. It includes broadening Approved Product Lists, simplifying Statements of Advice, and very importantly a life insurer Code of Practice,” he said. “Progress has been made in these areas, but more work is required from the insurers, superannuation trustees, ASIC and some licensees to carry their share of life insurance reform and we will continue to push them to complete these reforms by the new remuneration start date.”

Mr Fox said the upcoming Parliamentary Joint Committee hearing into Life Insurance (the PJC hearing) will provide the AFA with another opportunity to highlight the advantages of getting life insurance through a financial adviser.

“We will be working to focus attention on completion of the remaining reforms by other players, while supporting our members as they prepare for the start date of 1 January 2018.”

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Ben Nash

The Association of Financial Advisers (AFA)’s premiere event for progressive financial advisers, the Genxt Connect Tour, will kick off in Hobart on 6 February 2017, with some venues almost sold out.

The Genxt Connect Tour sees some of the AFA’s most exceptional advisers and the industry’s most influential leaders tour the six capital cities to share their knowledge and experience with new, aspiring and forward-thinking financial advisers.

“Genxt is all about developing and enhancing the talent we know exists in the current and future generation of our profession,” said Ben Nash, AFA Genxt National Chair. “The Genxt Connect Tour delivers sessions on both the practice and the theory behind the delivery of great advice. It offers advisers the opportunity to hear from successful advisers and from industry experts on topics which will inspire them to build even greater advice practices and deliver exceptional outcomes for their clients.”

Hosted by Mr Nash, the line-up of speakers on advice best-practice includes AFA National President, Marc Bineham; the AFA’s 2016 Excellence in Education Award winner, Steve Nielsen and the AFA’s 2016 Rising Star, Erin Truscott. On the theory side, attendees will hear from Sunsuper Chief Economist, Brian Parker; business performance guru, Michael McQueen from The Nexgen Group; and industry leader and AFA CEO, Brad Fox.

“The program will encourage advisers to adopt practical, innovative solutions to providing great advice. Just as importantly, as a Genxt event, advisers will build networks with other advisers with whom they can share ideas,” Mr Nash said.

The program also includes inspirational speaker, Brian Freeman, Founder of Walking Wounded who scored 4.9 out of 5 at the AFA’s National Adviser Conference in 2016.

“Our members at the National Adviser Conference took so much value away from Brian’s session that we felt compelled to bring him on the Genxt Connect Tour. It’s life changing stuff,” Mr Nash said.

The Genxt Connect Tour kicks off in Hobart on 6 February, and will also visit Adelaide, Perth and Melbourne before wrapping up in Sydney on 16 February.

View the program and to register for the 2017 AFA Genxt Connect Tour.

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