Andrew Proebstl

The online experience of legalsuper members has been further improved with the recent launch of a new cloud-based Member Online portal.

Built in partnership with Link Group – the retirement and superannuation solutions leader – the market-leading platform uses real-time data so legalsuper can engage with members in a more meaningful way, with the benefit of personalised one-to-one experiences.

The platform delivers on legalsuper’s commitment to provide busy legal professionals with the best possible online experience including easy to navigate information, tailored offerings, communications and services – all provided via an intuitive and simple content management system which also makes it easy for the fund to self-manage down the track.

Andrew Proebstl, Chief Executive, legalsuper said “This upgrade in our online platform is a game changer. New features include more personalised experiences and increased security measures to protect member data, using Link Group’s enhanced security and data technology to ensure ‘privacy by design’ and multi-factor authentication, while retaining features our members know and regularly use.”

The superior capabilities and modern design of the new platform make it even easier to use and convenient for legalsuper members to actively manage their super or pension online. With further platform innovations in the pipeline, we expect continued uplift going forward.

Dee McGrath, CEO, Retirement & Superannuation Solutions, Link Group, said “We are proud of our strong, long standing partnership with legalsuper and very excited to bring our latest capabilities to their members, and to launch this market-leading platform together. With super engagement on the rise, we are committed to partnering with legalsuper to ensure the new member online platform continues to stand out from the rest through data-driven, personalised solutions for members.”

Administering 9.5 million Australian superannuation accounts, Link Group actively seeks new innovations to continue strengthening its leading, global retirement solutions. Link Group’s ongoing investment in new technologies means we continue to work closely with clients to build flexible solutions at-scale, which are robustly tested to support personalised needs and changing member expectations.

The new Member Online platform is available to all Link Group superannuation clients.

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Dee McGrath

Link Group, the leading provider of record keeping technology and information solutions,  has secured a five-year extension to its existing contract with building, construction and civil industries superannuation provider BUSSQ.

The competitive tender saw the incumbent retain the contract by demonstrating a continued commitment to market leading technology that improves BUSSQ members’ experiences through ease of operability and multi-channel communications while still protecting the integrity of member data.

BUSSQ was established in 1985 to secure the financial future of workers in the building, construction and civil industries. Today, the fund manages $5.6 billion in assets on behalf of more than 60,000 members.

BUSSQ Chief Executive Officer Damian Wills said the decision to reappoint Link Group would deliver excellent outcomes for fund members.

“We ran an extremely competitive and comprehensive tender which reconfirmed that Link Group was the best partner for our organisation and our members. The quality of Link Group’s technology and enthusiasm of the Link Group team to continually evolve and improve the interface for our members has made us extremely confident in our extension,” he said.

“As Australians become increasingly invested in their super, we are excited for what the next five years of our partnership brings to our members.”

Link Group Retirement & Superannuation Solutions CEO Dee McGrath said the renewal was a significant milestone in the longstanding relationship between the two companies.

“We are delighted to have been reappointed by BUSSQ as its fund administrator. BUSSQ’s commitment to ‘making the difficult easy’ is a direct alignment to our values and services,” she said.

“BUSSQ has a fantastic performance record, and the ability to showcase fund performance alongside projected savings amounts will be a continued comfort to all of its members. We look forward to working with BUSSQ to continually innovate on the member experience.”

“The length of reappointment is also testament to the continued commitment of our retirement and superannuation solutions team, who continually strive to improve our technological and service offering to the benefit of all of our clients.”

BUSSQ Balanced Growth Super option and Balanced Growth Income account option for the financial year to 24 March 2021 have returned 10.1% and 9.45% respectively. BUSSQ has maintained an average return of 9.59% over the last 35 years.

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Dee McGrath

A new partnership between Link Group and fintech Retirement Essentials will broaden Link Group’s advisory offering for superannuation clients, by supporting their customers to be retirement ready.

The partnership makes personal financial advice affordable and accessible to all members and furthers Link Group’s goal to help Australians retire ready and live well in retirement. The service is aimed at getting customers ready for retirement by incorporating affordable financial advice on Government Age Pension eligibility with assistance and lodgement of the customer’s age pension application via SuperEd’s Retirement Essentials service.

Not only will retiring members be able to access affordable financial advice, eligible members will also have their application submitted for the age pension via SuperEd’s Retirement Essentials service. Members will be guided along the entire path ending up with their retirement income in place.

Commenting on the transition, Dee McGrath, Chief Executive Officer, Retirement and Superannuation Solutions, said: “At Link Group we continue to invest in market leading technology that connects members to their funds while augmenting the information they receive on performance with tools to assist in achieving their super savings goals. One of the most important steps is for members to understand how to transition to retirement with the best outcomes financially.

“Our partnership with Retirement Essentials provides an important piece of the puzzle for an all encompassing retirement solution offering. Researching and preparing for retirement can be a daunting process. Our clients’ members can now be confident that they have both the systems and advice they need to manage the transition.”

Retirement Essentials is a member-based financial technology service for Australian seniors. It combines human-centred technology with personal support to assess members’ working capital and present all retirement options and supplementary income services available to them. Talking to the combined product offering, Hugh Morrow, Managing Director of SuperEd, parent company to Retirement Essentials, said: “We’re excited to expand our offering through Link Group. Our overarching goal is to make retirement easy for all Australians. We are excited to combine our capabilities with Link Group’s technology and existing advisory services to deliver an unparalleled solution for funds with proven benefits for fund members.”

Post-retirement, nearly two-thirds of Australians receive government assistance as their main source of income to meet everyday costs of living, yet many Australians are unaware of their eligibility due to complicated applications and an assumption of ineligibility. With 82% of retirees actively seeking help to apply for the age pension, Link Group’s precise analytics on retirement savings and spending will enable them to accurately identify when members would most benefit from assistance.

For members still actively working their way to retirement age, the partnership will provide ‘Superannuation Health Checks’ to help members prepare for retirement through access to timely information, advice and options in the lead up to the milestone.

The service partnership labelled ‘Retirement Ready’ will be available to members from April 12.

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HESTA was established in 1987 for people working in health and community services. Today, the fund manages $53 billion in assets globally on behalf of its more than 850,000 members.

HESTA Chief Executive Officer Debby Blakey said the decision to reappoint Link Group would deliver excellent outcomes for fund members.

“We are very pleased to continue our strong working partnership with Link Group as our fund administrator, and collaborating to produce great outcomes for our members including improved service and technology offerings,” she said.

“We look forward to working together to continue to deliver for our members and employers positive, technology-driven experiences and outcomes.”

Link Group Retirement & Superannuation Solutions CEO Dee McGrath said the Link Group team was excited to continue its work with HESTA.

“We are delighted to have been reappointed by HESTA as its fund administrator, and to continue our partnership delivering superior outcomes for its members and employers,” she said.”

“HESTA and its members in the health and community services sector play such an important role in our community, especially during the COVID-19 pandemic, and we are thrilled to be tasked with continuing to provide support to its 850,000 members.”

“This reappointment is also testament to the efforts and commitment of our retirement and superannuation solutions team, who work tirelessly to support our fund clients and their members, and of our continued investment in our industry-leading technology.”

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