It is the tenth year that HLB Mann Judd has won this category.  HLB Mann Judd was also a finalist in three other categories – Best Provider to Financial & Insurance Services (>$30m revenue); Most Innovative Accounting & Consulting Services Firm (>$30m revenue); Most Trusted Firm: Accounting & Consulting Services (>$30m revenue).

The Client Choice Awards, now in their 21^st year, recognise best practice in the professional services sector. They are based on client feedback for professional services firms in Australia and New Zealand. There are no panels, judges or self-nominations, only client ratings that are independently researched by Beaton.

Tony Fittler, HLB Mann Judd Australasian Association chair, said HLB Mann Judd’s success in the awards is a testament to the ongoing focus on client service.

“It is an honour to be recognised as the best accounting and consulting firm in our category, and we are proud of the work of all our people that has helped us achieve this.

“In addition, it is particularly pleasing to be a finalist as one of the most trusted organisations and also one of the most innovative, based on feedback from our clients.

“We continue to see significant change in our profession and at HLB Mann Judd we aim to strike a balance between providing trusted, personal support and advice to our clients, while at the same time introducing innovative ways of doing things that take advantage of new technology and processes.

“We work closely with our clients and we are committed to their success, and winning the Client Choice Awards tells us that they recognise and genuinely appreciate this,” Mr Fittler says.

Dr George Beaton, executive chairman of Beaton, says: “Leading firms in the Client Choice Awards don’t just meet client expectations; they manage and exceed them. They listen, adapt and continuously improve. Congratulations to all winners and finalists for setting the benchmark in client experience and demonstrating what excellence in professional services truly looks like.”

HLB Mann Judd congratulates all the winners and finalists at this year’s awards.

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This is the ninth year the HLB Mann Judd Association has won this award. It was also a finalist in the “Best CX Firm: Accounting & Consulting Services” category.

Now in their 20^th year, the Client Choice Awards recognise best practice in the professional services sector. They are based on client feedback for professional services firms in Australia and New Zealand, which rate firms’ brands and performance in delivering services on a range of criteria including need, innovation and superior client service. The client ratings are independently researched and benchmarked by Beaton Research + Consulting. There were 250 entries in the Awards this year.

HLB Mann Judd Australasian Association chair, Tony Fittler, says it is an honour to win an award that is based on client feedback.

“Receiving the Client Choice Award shows that we are achieving our goal of providing the best service possible to our clients, and helping guide and advise them in their particular needs.

“The bar continues to rise as the professional services sector recognises the importance of prioritising clients’ experience. It is incredibly important to listen and learn where we need to provide value.

“We are committed to our clients and their success and we are proud that our clients have repeatedly voted us as one of the best accounting & consulting firms in Australia and New Zealand for service – it is the most important and valuable accolade we can receive,” he says.

Dr George Beaton, executive chair of Beaton, says: “Our data shows that competition in the professional services market continues to intensify. Firms who win are those who meet clients’ expectations of more-for-less, earn and maintain their clients’ trust and best differentiate their client experience.

“The number and calibre of entrants to the Client Choice Awards have improved again this year. For more than 20 years, Beaton, through Beaton Benchmarks, has watched the professional services industry drive up client service standards. It is striking to watch and absorbing to see the heights to which firms are going soar by listening to client feedback and drawing on benchmarks to produce excellent client service.”

HLB Mann Judd wishes to congratulate the winners and finalists at this year’s awards.

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