Katrina Shanks

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is proud to present the return of the iconic Group Life Seminar for 2024.

The Group Life Seminar is a paramount event for professionals in the life insurance sector, providing them with the opportunity to explore changes and advancements in the sector, discuss ongoing challenges and consider the industry’s future directions.

This year’s seminar will feature a panel discussion examining the successes and challenges of health and wellbeing platforms within the life insurance industry, as well as an analysis on the use of AI in fraud detection.

Additionally, Heather Gray, Lead Ombudsman for Superannuation at the Australian Financial Complaints Authority (AFCA) will be presenting an update on current data, trends, themes and insights within the life insurance sector.

“The seminar allows our life insurance professionals to share knowledge and ideas, and connect with other professionals in the sector,” says ANZIIF CEO, Katrina Shanks.

The Group Life Seminar will be hosted on the 3rd of September 2024 at the Sheraton Grand in Hyde Park, Sydney, with the option for attendees to join virtually.

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The AFCA board confirmed his appointment after a competitive selection process. Mr Singh had been acting in the role.

“Shail brings deep and diverse experience to this role, having worked in dispute resolution for over a decade and having been a financial planner himself,” AFCA’s Deputy Chief Ombudsman Dr June Smith said.

“He is a respected specialist in investments and advice complaints, in areas such as financial planning, derivatives, managed funds, timeshare, cryptocurrency and stockbroking.

“Shail has forged strong relationships with key stakeholders, among other things initiating a financial advice liaison group and a cryptocurrency liaison group,” Dr Smith noted.

Mr Singh is a lawyer by profession and worked both as an in-house legal counsel and for regulators including WorkSafe Victoria and the Medical Practitioners Board of Victoria. He then trained and worked as a financial planner before becoming a case manager with an AFCA predecessor, the Financial Ombudsman Scheme, in 2010. He was appointed as an Ombudsman when AFCA opened its doors in November 2018, becoming Senior Ombudsman, Investments and Advice, in 2021.

He stepped in as acting Lead Ombudsman in January 2022 when his predecessor, Natalie Cameron, became Lead Ombudsman for Banking and Finance.

“I’m extremely excited to be appointed to this role,” Mr Singh said. “I’m looking forward to continuing my work with firms to prevent disputes, and to being involved in improving our systems and processes to deliver an even better dispute resolution service that is transparent, timely, efficient and above all fair.”

AFCA is the ombudsman service for the financial services sector, handling complaints in four areas: banking and finance, investments and advice, insurance, and superannuation. In addition, a dedicated small business ombudsman oversees complaints from small business.

The five lead ombudsmen are responsible for AFCA’s approach to decision making in their respective areas. Together they head teams totalling more than 100 ombudsmen and adjudication panel members. AFCA’s other Lead Ombudsmen are Natalie Cameron (Banking and Finance), Suanne Russell (Small Business), Emma Curtis (Insurance) and Heather Gray (Superannuation).

AFCA is on track to register about 100,000 complaints in the 2022-23 financial year and has secured $1 billion for complainants since inception in November 2018.

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