Joanne Faglioni

Listed life insurance company, ClearView Wealth Limited, has partnered with cancer support and education provider, Osara Health, to give claimants access to a digital health care program that is proven to help improve health and wellbeing.

Utilising Osara Health’s Cancer Coach program, ClearView customers who have been diagnosed with cancer will gain access to professional health coaches, educational resources and practical strategies to support them on their cancer journey.

The Cancer Coach program, which has been developed by clinicians and validated by experts, uses expertise, empathy and technology to provide holistic, confidential and flexible care, all from the comfort of a person’s home.

According to Joanne Faglioni, ClearView Group Executive Operations, the Cancer Coach program forms part of a broad suite of allied health services available to ClearView customers including prehabilitation, exercise physiology, and occupational rehabilitation support. The group also offers executive and business coaching for self-employed people.

“We exist to pay claims but we don’t want to stop there. We want to support our customers at every stage of their health journey from diagnosis to treatment and recovery,” Faglioni said.

“We are investing in our customer proposition by offering occupational rehabilitation services to assist people to return to work, exercise programs to improve their health & rebuild function, as well as services to help support and improve customer wellbeing. Some of these services, including Cancer Coach, are available to trauma customers, who have received a lump sum benefit, demonstrating ClearView’s commitment to supporting customers to achieve a better quality of life through increased physical and mental health.”

Dr Raghav Murali-Ganesh, CEO and Co-founder of Osara Health, and Radiation Oncologist, said the Cancer Coach program had been successful at improving quality of life for many patients, citing internal research that half of participants reported an improvement in their physical health with nearly a third reported feeling less pain^[1].

Over 73% of participants said they were more likely to return to work and their previous daily activities^[2].

“Our program has been developed by oncologists and we are experts at eliciting positive behaviour change in people impacted by cancer,” Murali-Ganesh said.

“We are focused on empowering patients to achieve better health outcomes and we are the only clinicallyvalidated return-to-work solution for people with a cancer diagnosis. Partnering with ClearView allows members to gain access to these programs in the event of a severe health crisis like cancer and demonstrates their commitment to the health and wellbeing of their members. ”

Osara’s Cancer Coach program includes access to the group’s award-winning app, which makes it easy for users to track symptoms and proactively manage their mental health, nutrition and exercise.

A key aim of the program is to convert people from being reactive recipients of care to proactive participants in their care.

———

Notes:
[1] Seebacher N et al, Usability and Quality of Life Assessment of a Digital-Based Coaching Intervention for Cancer Survivors, Victoria Cancer Survivorship Conference Accepted Abstract, March 2022.
[2] Lo J et al, A Digital Coaching Intervention for Cancer Survivors with Job Loss: Retrospective Study, JMIR Cancer 2021.

The post ClearView partners with Osara Health to support customers affected by cancer appeared first on AdviserVoice.

In her new role, Faglioni, who originally joined ClearView from Zurich Australia in December 2021 as Chief Claims Officer, will be responsible for overseeing and driving improvements across administration and operational functions including underwriting, claims and rehabilitation.

Kulikov, who joined ClearView from Reinsurance Group of America (RGA) in March 2021 as Head of Life Insurance Product and Pricing, will see his role expanded to include data and analytics, in addition to product and pricing. He will also work closely with ClearView’s Appointed Actuary Ash Bhalerao to manage the group’s reinsurance responsibilities.

Both Faglioni and Kulikov will report to Nadine Gooderick, ClearView Managing Director.

“Joanne is the ideal person to help ensure we achieve our strategic objectives around optimising business processes and maximising operational efficiencies,” Gooderick said.

“Over the last 18 months, Joanne has built and managed a high performing team, refreshed our customer claims journey and delivered improved end-to-end claims management outcomes. She is a highly respected professional who brings a depth of experience to the ELT.

On Kulikov’s appointment, Gooderick said: “Nick spearheaded the launch of our flagship product series, ClearView ClearChoice, in September 2021 and recently oversaw a range of product enhancements, which have been well received by financial advisers”.

“Nick’s knowledge and experience spans the entire life insurance value chain and I look forward to working more closely with him.”

In other changes, Hicham Mourad, who has served on ClearView’s executive leadership team since 2020, has been appointed Chief Technology Officer in recognition of his increased responsibilities.

Mourad joined ClearView from BT Financial Group, originally as General Manager, Information Technology before being seconded to head the group’s Policy Administration System (PAS) Transformation Project last year.

With that project largely complete, Mourad’s role has been broadened to include accountability for the delivery of the group’s technology roadmap and other key strategic initiatives.

“With life insurance market conditions improving and regulatory tailwinds on the horizon, there is a unique opportunity for ClearView to accelerate our transformation and growth,” Gooderick said.

“We have a strong leadership team with the right mix of skills, expertise and experience to take the business into the future.”

The post ClearView bolsters executive leadership team with key appointments appeared first on AdviserVoice.

Alicia Edwards

Listed financial services company, ClearView Wealth Limited has appointed Alicia Edwards to the newly-created position of Rehabilitation Manager.

In her role, Ms Edwards will be responsible for designing the group’s rehabilitation proposition to ensure best practice customer outcomes.

Her responsibilities will include technical advice, support and ongoing mentoring to claim assessors on return to work strategies and employability, and identification and management of occupational rehabilitation cases.

She will report to ClearView Chief Claims Officer Joanne Faglioni. “We’re always looking for ways to add value for our customers and advisers. A key area of focus has been on increasing our claims capability and enhancing our claims proposition,” Ms Faglioni said.

“Alicia will be responsible for building a strong, holistic vocational rehab service, which spans exercise, career counselling and business coaching including executive business coaching. Our goal is to provide a highly valued service that can be tailored to meet the individual needs of our customers.”

Before joining ClearView, Ms Edwards was a Senior Rehabilitation Consultant at OnePath/Zurich. Prior to that, she held a number of roles at Konekt, Australia’s largest private sector provider of organisational health and risk management solutions.

Ms Edwards holds a Bachelor of Science (Health and Exercise) and a Masters in Science Medicine (Pain Management). She is also an Accredited Exercise Physiologist and a Member of Exercise and Sport Science Australia.

“There is a growing recognition of the positive impact that occupational rehabilitation can have on assisting customers to return to wellness and return to work, if they are able and ready to do so,” Ms Edwards said.

“ClearView is a dynamic organisation and I’m excited about the possibility of doing something a little bit different here to help customers manage a range of medical conditions, including musculoskeletal, neurological and psychological, and get on with their lives.”

As part of the group’s ClearView ClearChoice product series, customers may be able to access a range of rehabilitation and return to work support including funding to cover the cost of retraining and reskilling, and business coaching.

ClearView is a signatory to the “Realising the Health Benefits of Good Work Consensus Statement”, an initiative of the Australasian Faculty of Occupational and Environmental Medicine; a faculty of the Royal Australasian College of Physicians.

The post ClearView expands claims management capability with rehab appointment appeared first on AdviserVoice.

Faglioni joins ClearView from Zurich Australia where she held the position of Chief Claims Officer. She will report to the group’s General Manager Life Insurance, Gerard Kerr.

Commenting on Faglioni’s appointment, Kerr said: “With over 25 years of financial services experience, including the past 12 years in senior claims roles at Zurich and ANZ Wealth, Joanne is a highly respected professional and the ideal person to lead and develop the claims function at ClearView”.

“Over the past 11 years, ClearView has grown significantly and the volume and complexity of claims has increased. In addition, the industry’s claims processes have come under greater scrutiny and regulatory oversight in recent years, which will only continue. To ensure a consistently excellent customer experience, we are continuously strengthening our claims capabilities by investing in people, processes and systems. This is an important part of the group’s multi-year transformation program.”

In her role, Faglioni will be responsible for developing the customer claims journey, managing regulatory and audit requirements, and driving improved end to end claims management outcomes.

“In life insurance, claims management is critical. The claims team is responsible for honouring and executing an insurer’s promise to be there for customers when they need them the most,” Faglioni said.

“ClearView has an excellent reputation for paying claims and treating customers with compassion, empathy and respect, and I am excited about joining and continuing to build the team and drive strong outcomes.”

In addition to her role as Chief Claims Officer, Faglioni is also on the Board of the Australasian Life Underwriting Claims Association (ALUCA).

The post ClearView appoints new Chief Claims Officer appeared first on AdviserVoice.

Tina Beilby

Zurich Life & Investments has announced several key appointments in its operational team, to support both the Zurich and OnePath life insurance brands and provide a consistently high-quality experience for financial advisers and customers.

The appointments include:

• Tina Beilby to the newly created role of Head of Operations, Integration
• Joanne Faglioni to the newly created role of Chief Claims Officer.  The Claims portfolio includes both retail and group claims across Zurich and OnePath Life.
• Sheriff Hamza is appointed to the role of Head of Retail Claims, whilst Jennifer Faglioni is appointed Head of Group Claims.
• Peter Tilocca as Chief Underwriting Officer.

These changes will formally bring the Zurich and OnePath underwriting and claims teams together under the functional leadership of Peter and Joanne respectively, creating one of the largest groups of specialised life underwriters and claims personnel in Australia.

The Head of Operations, Integration, under Tina’s leadership, will be responsible for key initiatives to support our claims, underwriting and service leaders to drive a more integrated, flexible and best-practice service , and to support our people on this journey.

Peter, as Chief Underwriting Officer, will ensure that the underwriting approaches across the Zurich and OnePath retail portfolio remain distinctly different, so true product choice is available to Australian customers across Zurich’s Wealth Protection, Active and Sumo range, and OnePath’s OneCare retail proposition.

Gavin Pearce, Zurich and OnePath’s Chief Operations Officer, said, “These appointments are a next step in our journey of integrating our Zurich and OnePath operational teams, so they may share best practice and work more effectively within their combined functions. The structure has been designed to support excellent customer and adviser service outcomes both now and into the future.

“Our operations leadership team is one of the strongest and most respected in the industry, and we are delighted to retain the prowess of individuals from both the OnePath and Zurich businesses.  These appointments reflect the career aspirations of our team members, which is one of our ambitions as an employer-of-choice.”

Financial advisers are encouraged to keep working with their nominated BDM and underwriting contacts at Zurich and OnePath.

The post Zurich announces key operational appointments to support its integrated service agenda appeared first on AdviserVoice.