John Arnott

Since its launch in February, AMP Bank GO has been making headlines for its tough stance on fraud. In this time, its numberless debit cards have made it virtually impossible to commit online card fraud, and AMP Bank GO has blocked over 1,000 mule and fraudulent account attempts, stopping scammers in their tracks. One fraudster failed in attempting to open an account pretending to be the Prime Minister (they used a fake name and fake ID of the same name).

In an age of instant everything, AMP Bank GO is flipping the script on digital banking by prioritising security over speed. Its onboarding process, which includes taking a selfie video, may take a few extra minutes, but those minutes are making a big difference.

Its success is proving that a little friction can go a long way in protecting Australians’ identities and money.

Virtually impossible to commit online card fraud

Since launch, AMP Bank GO’s numberless cards have virtually eliminated online card fraud. If for any reason a scammer gets hold of a card, our customers can feel safer with no 16-digit number printed on it, a scammer won’t be able to commit online fraud.

In addition to AMP Bank GO’s 24/7 fraud monitoring, customers can cancel their card in-app as soon as they suspect fraud, or if their card has been lost/stolen. They can continue to spend/run their business by instantly adding the new card to their digital wallet.

Latest app feature confirms when a call is legit

AMP Bank GO is further stepping up the fight against scammers, today launching a new in-app feature that tells customers – in real time – if a call from AMP Bank GO is genuine.

The Your Bank is Calling tool appears in the AMP Bank GO app and flashes a real time alert allowing customers to confirm the authenticity of the call. Messages such as “We’ve never called you” or “You’re on a call with AMP Bank GO” and seeing their last verified call helps customers instantly know whether to hang up or stay on the line.

This new safeguard builds on AMP Bank GO’s industry-leading security measures including biometric authentication, behavioural analytics, and real-time fraud detection designed to make it harder for criminals to exploit the system.

John Arnott, Director AMP Bank GO said: “We’ve seen it all, from fake to mis-matched IDs – the lengths fraudsters go to is nothing short of extraordinary.

“Taking a moment to scan your licence or passport and record a quick selfie video might feel like a hassle, but it’s a small step for big peace of mind.

“Digital criminals are getting bolder and smarter. The threat landscape is always evolving, and so are we.

“AMP Bank GO is built with purposeful friction – smart, security-first steps that protect customers and the community. Digital banking should be fast, but never at the cost of safety.

“And now, with Your Bank is Calling, customers can stop a scam before it starts.

“We’re asking Australians to embrace these steps – because they work.”

Why it matters

According to the Australian Bureau of Statistics, more than 2 million Australians fell victim to card fraud in the last year, with 1 in 7 experiencing some form of personal fraud, including scams and identity theft^[1].

AMP Bank GO’s own research found nearly 1 in 4 Aussie small businesses have been the target of fraudsters, and the same amount feel their bank doesn’t offer adequate cyber security and fraud protection.

Top 5 scam safety tips

1. Be vigilant with verifying callers. If in doubt, hang up and call back on a publicly listed number.
2. Don’t be pressured to act quickly. Take your time to confirm details and check new pages before acting.
3. Be wary on social media. Confirm via trusted channels — avoid clicking links or sharing details online.
4. Take note of anything odd. Suspicious details or inconsistencies can be red flags.
5. Protect your devices. Never give remote access to your phone or computer, especially to unsolicited callers.

Always Stop. Check. Protect. to stay safe from scams.

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Notes:
[1] ABS, Personal Fraud, 2023-2024 financial year, published 2 April 2025, https://www.abs.gov.au/statistics/people/crime-and-justice/personal-fraud/2023-24

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John joins AMP Bank from WooliesX, where he led Customer Growth for E-Commerce. He’s also held senior leadership roles at Commonwealth Bank as Head of Retail Bank Marketing; Facebook as Industry lead for Financial Services, and ING as Chief Customer Officer and Director of Products.

John commences in his new role with AMP Bank today.

Sean O’Malley, AMP Bank Group Executive said: “John is a highly experienced, proven leader, and we’re delighted to have him join the AMP team as we get closer to the launch of our new digital bank in the new year.

“His skills and experience are a perfect fit to lead the new digital division, having had success in transforming and growing B2C organisations, and leading customer, marketing, digital and product portfolios.”

John Arnott, AMP Bank Director Small Business & Personal Banking added: “I’m thrilled to join the AMP Bank team as it enters an exciting new phase of growth with the launch of our new small business and personal banking proposition in 2025.

“One of the main reasons I joined AMP is because of its clear vision to support Australian small businesses, who are currently under supported by the banking industry.

“I believe our new digital solution has the potential to make a meaningful difference to the success of both small businesses and personal banking customers.”

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John Arnott

ING DIRECT is expanding its offering for Australian home loan borrowers with the launch of home and contents insurance.

Initially ING DIRECT will be offering home, contents, and home and contents packages to customers who have come through the bank’s broker network, with a variety of optional cover available including landlord, flood, accidental damage and personal valuables.

In early 2017 the offering will be expanded to direct home loan customers and as stand-alone product for existing and new customers.

John Arnott, Executive Director, Customers, at ING DIRECT said the launch of insurance was about making the home loan journey as smooth and simple as possible for customers:

“We’ve been helping Australians into their homes for two decades with our home loans, and now we’re helping them to protect their homes and providing peace of mind.

“Buying a home is both an exciting and incredibly busy time and we want to make the process as simple and efficient as possible for our customers so they can focus on the excitement of settling into their new home. It’s about understanding their broader needs at this time and making sure we can meet them – effectively offering a one stop shop.”

ING DIRECT’s insurance proposition will be fully digital, with an insurance estimate automatically generated and emailed to the customer upon formal approval of their home loan application. The customer will be invited to view the details of the estimate and provide additional information for a full quote, with the option to purchase the insurance instantly online.

ING DIRECT has teamed up with Auto & General to develop its insurance proposition.

Ram Kangatharan, MD & CEO at Auto & General said the company was proud to be ING DIRECT’s insurance partner of choice.

“ING DIRECT is a market leader in digital innovation and Auto & General has been developing smart data driven solutions tailored to meet their customers’ needs through their preferred purchase channels,” said Mr Kangatharan.

Mr Arnott added: “We have a shared ‘customer-first’ focus; clear through our digital approach, which is all about making sure we’re providing the right offer to our customers at the right time to make their home buying journey as smooth as possible, and clear through how we manage claims. We’re very happy to be working with Auto & General to bring insurance to our customers.”

Ninety per cent of ING DIRECT’s home loan customers are referred through mortgage brokers and the bank has a mortgage portfolio of more than $40 billion.

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