Craig Mowll
Certitude Global Investments (Certitude) has awarded Link Market Services (Link), a leading share registry and financial services provider in Australia and New Zealand, the contract to provide managed fund registry services to Certitude’s broad retail investor base, as well as supporting their financial advisers.
Link will provide Certitude with registry services for its managed funds including online reporting services for clients that will enable them to retrieve all necessary information to manage their investments with Certitude, such as transaction details and tax statements. Link’s system will also enable investors to more efficiently transact in Certitude funds, particularly by allowing applications and redemptions to be completed online.
Certitude singled out Link’s leading technology offering as superior to other registry service providers it considered as part of the review process it undertook. The online investor and adviser access was found highly accessible and functional, in addition to the straight through processing capabilities to streamline processing and improve timeliness and accuracy.
In Australia alone, Link manages over 10 million account records and processes more than $60 billion in payments every year.
Craig Mowll, Chief Executive Officer of Certitude commented, “Certitude has experienced continued growth and with this ongoing expansion we need a platform that can support us into the future. We see increased sophistication across the adviser, direct investor and SMSF client segments; these investors are demanding more so we believed in delivering best technology and systems that would suit their needs.”
“We concluded that Link had the best web solution with user friendly navigation that would really assist our clients. Its ongoing commitment to investment in its technology and systems provides a sophisticated and of the minute service to meet our clients’ needs.
“Client satisfaction has always been of utmost importance to us. We are focused on maintaining quality service and solutions as the business expands. We believe Link understands this and is committed to delivering the same high standards, which is why they are an ideal provider for us.”
Phillip Muhlbauer, CEO of Link Market Services added, “We are delighted with this positive feedback from Certitude. We continue to invest heavily in technology to ensure we offer funds market leading solutions and it is pleasing to see managers of Certitude’s calibre acknowledge our capabilities and the benefits of partnering with Link.”