Earn CPD Points

Ethics CPD

  • CPD: A deep dive into FASEA’s Code of Ethics – Part two

    FASEAS’s Code of Ethics with its twelve standards, became law on 1 January 2020. Its aim, to ensure best practice and positive client outcomes from Australia’s financial advice providers. In this article, proudly sponsored by GSFM Pty Ltd, we take a close look at standards seven to twelve. (Part one examined standards one to six.) FASEA’s Code of Ethics is principles based and is intended to apply to a wide [...]

  • CPD: A deep dive into FASEA’s Code of Ethics – Part one

    Consumers expect the best of their professional service providers, however it’s not always the case. FASEAS’s Code of Ethics, and its twelve standards, became law on 1 January 2020 to ensure best practice across Australia’s financial advice providers. In this article, proudly sponsored by GSFM Pty Ltd, we take a close look at standards one to six. A follow up article will examine standards seven to twelve. So much has [...]

AdviserVoice/Zurich Risk CPD Series

  • CPD: Togetherness drives us apart – rethinking estate planning in a COVID 19 world

    COVID 19 has certainly brought families together. Massive job losses, mandatory working from home, and ongoing lockdowns and border closures mean Australians are spending more time together – and at home – than ever before. The composition of those households is also being reshaped across the country, as an estimated 300,000 adult children move back into the family home[1], bringing a buzz of activity back to previously empty nests. But [...]

  • CPD: The $71,000 email and the art and science of client retention

    When 5 becomes 95 Client retention is regarded by many as the cornerstone of a successful, sustainable advice practice. And with good reason(s). The Harvard Business Review[1] tells us the cost of acquiring new customers is at least 5 times more expensive than keep existing ones. Furthermore, research by Bain and Company[2] (founders of the Net Promoter Score system) has shown that a mere 5% increase in customer retention rates [...]