UniSuper, the $66 billion super fund for the higher education and research sector, has announced the appointment of a Chief Customer Officer (CCO) to its Executive team.
The CCO role will be filled by current Executive Manager, Member and People Services, Lee Scales and her responsibilities will include management of the Fund’s customer experience initiatives, Member Services and the Employer Relationships function.
UniSuper CEO, Kevin O’Sullivan, said “I’m delighted that Lee has accepted the role, particularly given her focus on the link between employee engagement and exceptional service. Her strong leadership skills, extensive understanding of our member base and passion for creating an exceptional member and employer experience stand her in good stead to be successful in this role.
“There’s no doubt in my mind that for us to continue to thrive and grow as a business, our members need to be at the heart of everything we do. The introduction of the new business unit reflects the ongoing importance of the provision of a quality end-to-end customer experience for our growing member and employer base.
“Demand for financial advice from our member base is significant and in the last four years, funds under advice have grown from $3bn to over $10bn,” said Kevin. “The movement of the Employer Relationships team to the CCO function will free up our award-winning advice team to focus on further enhancements to our advice services and build our presence on university campuses to support anticipated growth in demand. Under Jack McCartney’s leadership, we remain committed to providing a broad suite of high quality advice services to our members.”