Gerard Kerr
ANZ has welcomed corporate clients, super-fund trustees, insurance brokers and financial advisers to its OnePath Group Insurance innovation roadshow to demonstrate the improvements it is making in client experience.
The innovation roadshow is being held in state capitals to highlight a range of enhancements for clients as a result of ongoing investment and innovation in areas such as product, underwriting, analytics and mental and health and wellbeing.
OnePath’s focus on enhancing Group Insurance clients’ accessibility and experience has led to a range of corporate product enhancements, including:
- More benefit period options including new 7 and 10 year benefit periods
- Enhanced recovery assistance benefit to compliment short-term cover
- More tailored TPD definition for employees based on ‘activities of daily work’
- Improved overseas coverage
- Updated medical and TPD definitions
- Higher maximum entry ages
- One easy-to-read document
Commenting on the roadshow, OnePath Head of Insurance Gerard Kerr said: “We are excited to showcase our new improvements for Group Insurance clients and how we’re responding to their feedback to develop solutions for the future.”
The roadshow also featured the rollout of phase two of the Group Portal, which launched an underwriting status enquiry and reporting, and extending access to brokers and financial advisers. Phase one involved the rollout of claims status and reporting for trustees, administrators and members.
“We’re also planning further enhancements as part of the OnePath innovation roadmap which will see improvements in the analytics of claims and underwriting data, data exchange with funds and the simplification of processes to support budget changes,” Mr Kerr said.
The Group Insurance innovation initiatives are supplemented by OnePath’s ongoing focus on mental health and wellbeing programs, the use of wearables and the partnership with the University of Technology (UTS) Advanced Analytics Institute.