Katrina Shanks

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is implementing a moratorium on all study transfers for insurance professionals impacted by Cyclone Alfred, for the month of March.

At ANZIIF, we recognise the immense responsibility placed on the insurance sector, and we understand that many insurers are mobilising their teams to support clients and prepare for what is to come. In this time of uncertainty, we want to offer our support to the industry.

By introducing this moratorium, we aim to ease some of the pressure on insurance professionals, allowing them to focus on the urgent and important tasks at hand.

If any of our students or members require additional support during this time, we encourage them to contact our customer service team at customerservice@anziif.com or +61 (3) 9613 7200 to discuss their specific circumstances.

Our thoughts are with the communities and individuals affected by this catastrophe, as well as to the dedicated professionals who are working tirelessly on the ground to assist in the regions most at risk.

“In times of crisis, the insurance industry plays a crucial role in supporting communities and businesses. Our heart goes out to those affected by the cyclone, as well as the insurance professionals working hard to support their communities during this catastrophe. We stand ready to support our members and the wider industry during this challenging time,” says Katrina Shanks, CEO of ANZIIF.

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Katrina Shanks

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) acknowledge the mental health challenges faced by the insurance industry, as highlighted in the Insurance News 2024 Wellbeing Survey results.

The survey garnered over 1,100 responses, with 9 in 10 respondents believing the wider Australian community views the industry as “not well” or “very poor”. Additionally, 22 per cent of respondents indicated that the industry’s poor image has impacted their self-esteem.

48 per cent revealed that their mental health has deteriorated over the past year due to work-related stress and anxiety.

ANZIIF acknowledge that insurance professionals often face high-pressure situations and, at times, backlash from the public, despite the critical role they play in supporting our communities.

We understand that the work of insurance professionals is essential to helping people recover from disasters, rebuild their lives and gain financial resilience.

ANZIIF is committed to supporting the mental health of professionals within the industry. We recognize the importance of ensuring that professionals in the sector have access to the necessary resources and support to manage the stressors of their roles while maintaining their well-being.

ANZIIF offers a range of mental health resources designed specifically for those in the industry. This includes the Becoming Resilient professional development activity and Finding the resilience to bounce forward article, designed to equip insurance professionals with tools to navigate the unique challenges they face.

Additionally, ANZIIF is proud be a sponsor of the upcoming Young Insurance Professionals Mental Health Seminar in Victoria. The event will run on Thursday the 21st of November.

“We all have a responsibility to support the mental health of those around us, in our families, friends, workplaces and communities. Only when we take a holistic approach will we make a real difference,” says ANZIIF CEO, Katrina Shanks.

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Katrina Shanks

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is thrilled to announce the launch of the Insurance Risk Management Study Course.

This two-day, facilitated course is designed to equip mid-senior level brokers and insurance professionals with practical skills in risk assessment and management.

Throughout the course, participants will gain the expertise to identify and analyse various types of risks, develop effective risk management strategies, evaluate their impact, and communicate findings to stakeholders.

By completing the course, insurance professionals will deepen their understanding of risk assessment principles, enabling them to better assess the risk profile of their clients’ businesses, and therefore provide tailored advice and service.

Created with a focus on achieving positive customer outcomes, this course provides insurance professionals with the necessary skills to help clients build their financial health and resilience.

“Our goal is to provide first class education to insurance professionals, empowering them to offer quality advice and services, and therefore build the public’s confidence and trust in the industry,” says ANZIIF CEO, Katrina Shanks.

ANZIIF’s Insurance Risk Management Course is currently available for businesses to host at their workplace.

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