Several changes to the executive leadership team, including three newly created roles, will help to promote organisation-wide strategic alignment in how the business delivers great value to members through competitive returns, low fees and excellent service.

Commenting on the changes, CEO Kevin O’Sullivan said: “Given the abundance of change occurring within both the super and the higher education sectors, our new structure will better enable UniSuper to deliver the best possible retirement outcomes for our members. Our members’ best interests are at the heart of everything we do and this has been the key driver for making these changes”.

Anna Leibel, who has been leading the fund’s technology division since March 2017, has been appointed to a new role, Chief Technology & Delivery Officer, which will bring together an end-to-end back office function incorporating technology, program management and fund operations.

The roles of Chief Commercial Officer, responsible for fund strategy, product and marketing, and Chief Operating Officer, responsible for risk and governance, legal and finance have also been created and the fund is in the process of recruiting for these positions. Chief Investment Officer John Pearce remains in his role, as do Julie Watkins (People), Jack McCartney (Advice), and Lee Scales (Chief Customer Officer).

Tim Anderson, Executive Manager – Marketing & Product and Nick Drohan, Executive Manager – Program Management will be departing the fund in May.

“Tim and Nick have made exceptional contributions to the fund’s enviable position. I am enormously grateful for Tim’s work over the last eight years building our strong brand, award-winning product suite and digital strategy. And Nick has been instrumental in transforming the way we govern and manage our busy and complex project pipeline. I wish Tim and Nick all the best for the future and thank them for their significant support and contribution to our success,” said Kevin.

The new structure becomes effective during May.

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As the Head of Customer Experience, Brendan is responsible for the design and execution of the physical and digital experiences delivered to UniSuper members and university partners.

A key focus of his role is reshaping the way members engage with their superannuation throughout their lives. Brendan brings 15 years’ experience in championing creative problem solving and customer-centred change. He joins UniSuper from National Australia Bank where he was previously Head of Digital Design and User Experience.

The appointment adds further depth to UniSuper’s growing Member and Employer Experience division, headed by Chief Customer Officer, Lee Scales, who says “We’re pleased to welcome Brendan to the team.

His passion and expertise will greatly influence the way all of our members and employer partners interact with UniSuper, now and into the future.”

Lee added “As engagement with superannuation increases, and UniSuper continues to grow, we are investing to be on the front foot of innovation and user experience. The capability that Brendan is building in his team will sit at the core of UniSuper being a successful, ‘customer-obsessed’ organisation.”

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The CCO role will be filled by current Executive Manager, Member and People Services, Lee Scales and her responsibilities will include management of the Fund’s customer experience initiatives, Member Services and the Employer Relationships function.

UniSuper CEO, Kevin O’Sullivan, said “I’m delighted that Lee has accepted the role, particularly given her focus on the link between employee engagement and exceptional service. Her strong leadership skills, extensive understanding of our member base and passion for creating an exceptional member and employer experience stand her in good stead to be successful in this role.

“There’s no doubt in my mind that for us to continue to thrive and grow as a business, our members need to be at the heart of everything we do. The introduction of the new business unit reflects the ongoing importance of the provision of a quality end-to-end customer experience for our growing member and employer base.

“Demand for financial advice from our member base is significant and in the last four years, funds under advice have grown from $3bn to over $10bn,” said Kevin. “The movement of the Employer Relationships team to the CCO function will free up our award-winning advice team to focus on further enhancements to our advice services and build our presence on university campuses to support anticipated growth in demand. Under Jack McCartney’s leadership, we remain committed to providing a broad suite of high quality advice services to our members.”

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