UniSuper appoints Head of Customer Experience


UniSuper, the $66 billion super fund for the higher education and research sector, today announced the appointment of Brendan Donoghue to Head of Customer Experience, reflecting the Fund’s renewed focus on uplifting member and employer experiences.

As the Head of Customer Experience, Brendan is responsible for the design and execution of the physical and digital experiences delivered to UniSuper members and university partners.

A key focus of his role is reshaping the way members engage with their superannuation throughout their lives. Brendan brings 15 years’ experience in championing creative problem solving and customer-centred change. He joins UniSuper from National Australia Bank where he was previously Head of Digital Design and User Experience.

The appointment adds further depth to UniSuper’s growing Member and Employer Experience division, headed by Chief Customer Officer, Lee Scales, who says “We’re pleased to welcome Brendan to the team.

His passion and expertise will greatly influence the way all of our members and employer partners interact with UniSuper, now and into the future.”

Lee added “As engagement with superannuation increases, and UniSuper continues to grow, we are investing to be on the front foot of innovation and user experience. The capability that Brendan is building in his team will sit at the core of UniSuper being a successful, ‘customer-obsessed’ organisation.”

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