Andrew Morrison

Janus Henderson Group plc (NYSE: JHG, ASX: JHG) has announced the appointment of Andrew Morrison as Global Head of Client Experience. Andrew will be based in London and report to John Groneman, Global Distribution Chief Operating Officer.

In his role, Andrew will lead the development and delivery of Janus Henderson’s client experience strategy across the globe to ensure the company maintains its high standards, whilst collaborating with both clients and leaders from across the business to design new and differentiated enhancements.   He will ensure that there is a persistent focus on delivering excellent client outcomes, aligned with the firm’s strategy of Simple Excellence.

Andrew brings 20 years’ experience in financial services, most recently at Aviva Investors where he was Head of Client Experience, prior to this he held positions at Capgemini and Allianz Insurance.

Suzanne Cain, Global Head of Distribution, said: “Andrew’s appointment reinforces Janus Henderson’s commitment to delivering exceptional client experiences to all our global clients, a key pillar of the firm’s strategy of Simple Excellence.  He brings a wealth of knowledge, experience and a history of collaboration that will help Janus Henderson continue to meet the evolving needs and expectations of our clients.”

Matt Gaden, Head of Australia at Janus Henderson Investors, said: “We continue to see investors in the region demand a wider range of performance drivers in their portfolios to help them ride out this financial market instability. But we also recognise that in addition to our investment proposition the need for a service proposition that creates lasting loyalty is critical. Gaining customer trust is all about remaining responsive to changing customer needs and helping your clients get what they need. Andrew’s appointment will ensure Janus Henderson’s focus on excellence is enhanced even further and those experiences are consistent across all our clients, in all regions.”

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In this newly-created role, Richard will lead and drive Janus Henderson’s engagement with investment consultants on a global basis, developing and executing a coordinated coverage model. Additionally, Richard will have direct managerial responsibility for the UK based consultant relations team.

Richard brings more than 20 years’ investment management experience, most recently at Schroders where he held various senior roles including Head of US Consultant Relations, Head of UK & Ireland Consultant Relations and Global Head of Consultant Relationships where he had overall responsibility for the consultant intermediated business across North America, Europe, and Asia Pacific. Prior to this he held positions at HSBC Asset Management and Deutsche Asset Management.

This appointment builds on the strength of Janus Henderson’s institutional team and reinforces the firm’s commitment to growing its institutional business on a global basis.

Nick Adams, Global Head of Institutional, says: “Richard’s hire marks an important step in the continued growth of our institutional team, where we are dedicated to securing first-rate individuals to drive the development of this business.

The arrival of Richard will allow us to further build upon our relationships with investment consultants across the globe, working alongside our local sales and client relationship teams.”

Suzanne Cain, Global Head of Distribution, says: “Richard brings a wealth of knowledge, experience and relationships that will help continue to drive forward our global efforts in our institutional business: an important and growing market for us.”

Richard Graham, Global Head of Consultant Relations, says: “I am delighted to join Janus Henderson Investors as they focus on expanding their global institutional presence. I am looking forward to representing their considerable investment capabilities and to further developing their relationships with investment consultants across their global business.”

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