Andrew Morrison
Janus Henderson Group plc (NYSE: JHG, ASX: JHG) has announced the appointment of Andrew Morrison as Global Head of Client Experience. Andrew will be based in London and report to John Groneman, Global Distribution Chief Operating Officer.
In his role, Andrew will lead the development and delivery of Janus Henderson’s client experience strategy across the globe to ensure the company maintains its high standards, whilst collaborating with both clients and leaders from across the business to design new and differentiated enhancements. He will ensure that there is a persistent focus on delivering excellent client outcomes, aligned with the firm’s strategy of Simple Excellence.
Andrew brings 20 years’ experience in financial services, most recently at Aviva Investors where he was Head of Client Experience, prior to this he held positions at Capgemini and Allianz Insurance.
Suzanne Cain, Global Head of Distribution, said: “Andrew’s appointment reinforces Janus Henderson’s commitment to delivering exceptional client experiences to all our global clients, a key pillar of the firm’s strategy of Simple Excellence. He brings a wealth of knowledge, experience and a history of collaboration that will help Janus Henderson continue to meet the evolving needs and expectations of our clients.”
Matt Gaden, Head of Australia at Janus Henderson Investors, said: “We continue to see investors in the region demand a wider range of performance drivers in their portfolios to help them ride out this financial market instability. But we also recognise that in addition to our investment proposition the need for a service proposition that creates lasting loyalty is critical. Gaining customer trust is all about remaining responsive to changing customer needs and helping your clients get what they need. Andrew’s appointment will ensure Janus Henderson’s focus on excellence is enhanced even further and those experiences are consistent across all our clients, in all regions.”
