AMP has made enhancements across its individual and group insurance products as well as improvements to its claims concierge service.
AMP Director of Retail Risk Michael Rogers said the enhancements will benefit both new and existing customers. Using AMP’s automatic plan enhancement feature, existing customers will be upgraded to the broader protections at no additional cost and without a pre-existing condition
exclusion.
“These developments are designed to ensure AMP’s insurance offer remains contemporary and relevant, fulfilling the insurance needs of more Australians.
“We’ve also streamlined our claims concierge service to take the hassle out of making a claim and make it easier for customers and financial planners to do business with us,” Mr Rogers said.
More than 33 enhancements have been made to AMP individual insurance products, spanning Flexible Lifetime – Protection product suites (1) which include Death cover, Income Protection, Trauma and Total and Permanent Disability (TPD) insurance and AMP Flexible Super.
A significant enhancement to AMP’s Trauma cover is the addition of Type 1 and Type 2 diabetes to the AMP Optimum and Premier cover. “Diabetes is Australia’s fastest growing chronic disease. There are already 3.2 million Australians with diabetes and pre-diabetes and 275 more Australians develop the disease every day (2). Adding this condition to our Trauma cover expands the protection we provide to Australians,” Mr Rogers said.
Other enhancements to Trauma cover include the addition of bacterial meningitis and meningococcal disease while those with TPD and death cover will benefit from accommodation benefits for immediate family members of the insured person. Another upgrade includes a payment
of $10,000 if a person with TPD cover dies without death cover.
AMP has also made four improvements to its group insurance offer (3). One of the improvements is that when determining the automatic level of insurance offered to employees in AMP Flexible Super employer plans, employees holding personal insurance within AMP Flexible Super will now be counted towards the number of employees used to determine the automatic level of insurance for employees in the employee insurance offer.
AMP has also made improvements to its claims concierge service. A refreshed claims website provides a one-stop portal for financial planners and customers to learn about, initiate and complete the claims process.
One of the key features is the ability for customers or their financial planner to notify AMP online that they would like to begin the claims process. AMP will then call the customer to begin the process, with the same AMP assessor handling the claim from that point onwards. Claims forms can also now be completed electronically further reducing administration time.
“Our customers and financial planners have told us that they would like less paperwork, improved online accessibility and flexibility at claims time. These claims service enhancements aim to provide customers and planners with simpler processes which reduce the end-to-end service time,” Mr Rogers said.
(1) AMP Flexible Lifetime® – Protection enhancements are effective on 7 November 2011
AMP Flexible® Super – Flexible Protection; Flexible Lifetime® – Super are effective on 21 November 2011
(2) Diabetes Australia 2010
(3) AMP Flexible Super – Employee Flexible Protection
