The five essential soft skills for professional advisers

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Technical knowledge will only take you so far, and sometimes (like when the world is in lockdown and there are no rational markets) they won’t take you anywhere at all. There are times when what you know just doesn’t matter.  Knowing how to deal with people is all that matters sometimes.  They are the two […]

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More than a synonym – what is a fit and proper person?

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The ‘fit and proper’ person test previously only applied to credit licensees – but now it applies to AFS licensees as well. The change is bigger than it looks Previously AFS licensees had a lower threshold test that a person be of ‘good fame and character.’ On the face of it, the change may seem […]

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CPD: Five steps to client engagement in times of crisis – part two

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Uncertain times generally mean anxious clients. The double whammy of a health and financial crisis means the need for you to connect with clients is more important than ever, but comes at a time when face to face communication is not possible. The first part of this article, sponsored by Zurich Australia, examined the first […]

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Wealth industry unemployment rising, but some firms selectively hiring advisers

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While the nation-wide impacts of the COVID-19 pandemic will result in a surge in unemployment in our wealth management industry (with forecasts of over 11% national unemployment), some planning groups are still hiring – as regularly reported in the trade press. Casuals were one of the first segments to be let go, with contractors soon […]

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CPD: Mental health and financial services – delivering better advice, service and care

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Introduction It’s hard to pick up any news publication today and not find some discussion on the topic of mental health. This ubiquity isn’t a recent phenomenon; the increasingly poor state of mental health across communities – and the associated social and financial impacts – has been documented for several years now. In Australia – […]

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Most retirement planning tools miss the mark

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Most retirement planning tools give people a false impression about whether their retirement savings plans are on track, says Andrew Crawford, co-founder of the digital financial adviser Fiduciary Financial Services. “The problem with most of these planning tools is that they focus solely on superannuation when they should be looking at retirement in its totality […]

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CPD: Five steps to client engagement in times of crisis – part one

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The word unprecedented has been used with increasing regularity in 2020. We started the year in the middle of an unprecedented bushfire season that continued in its ferocity. The COVID-19 virus, which initially ravaged parts of China, is now a global pandemic. At a time when there’s an increasing (in fact, unprecedented) need for you […]

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Retain staff and increase business with non-cash incentives

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The COVID-19 pandemic is testing us all but innovation is thriving. Increase revenue, retain cash and keep staff and referral partners motivated by being innovative with non-cash incentives. If done right your business will be ready to ramp up quickly when the economy takes off again …whenever that is. What cash incentives can you use? […]

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Less wealthy Australians lack confidence in retirement, seek better and more regular information from super funds

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Key points Five segments of super fund members have been identified from the Qantas Super CSBA Retirement Confidence Index (RCI) data collected over the last two years: Confident Empty Nesters, Middle Class Families, Aspiring Up-and-Coming, Working Class and Survivors (detailed segment descriptions available upon request). Each segment has vastly differing levels overall of both confidence […]

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CPD: Health and wellness in advice – powering better financial and lifestyle outcomes for your clients

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Introduction The topic of ‘wellness’ (or ‘wellbeing’) is one of increasing relevance to employers, product manufacturers, and – crucially – financial advisers. On one level this is because advisers should be always be mindful of major societal trends and evolve their service offering accordingly; but more importantly, because wellness can be one of the biggest […]

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