Just about every professional says they want to be growing their business….they want fresh ideas; the business satisfaction of solving new problems for new people; they want to do something NEW. When you ask whether they want new business or whether they want new clients, there is usually a delicate pause….followed by “BOTH Please“. Are you sure that’s what […]
continue readingFirst impressions that drive lifetime outcomes The customer experience you provide to your clients delves much deeper than the standard customer service standards. As described by customer experience firm Qualtrics, ‘…customer experience is more than tracking promoters or satisfaction scoring. You have to know how your customers are changing, which ones matter most, and, essentially, […]
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24
May
2018
At a liaison meeting between ASIC and professional licensing consultants in March this year, we were warned not to expect a return to the good ol’ days of 2 month turnarounds on AFS and credit licence applications – ever! It seems that ASIC considers 6 months to be an acceptable minimum. Here’s why. According to […]
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23
May
2018
“While ‘fake news’ is now a common catch phrase, income investors also need to be aware of ‘fake income,” said Don Hamson, Managing Director of Plato Investment Management (Plato). Dr Hamson explains that ‘real income’ is the income derived from investments in the form of interest, dividends (including franking credits) and rents. “It should not […]
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23
May
2018
Quay Global Investors has been awarded the 2018 Money Management/Lonsec Fund Manager of the Year Global Property Securities Award for its Quay Global Real Estate Fund. Quay was launched in May 2015 as a partnership with principals Justin Blaess and Chris Bedingfield and Bennelong Funds Management. Prior to this, the business operated as Quay Real […]
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22
May
2018
Bennelong Australian Equity Partners (BAEP) has taken out the 2018 Money Management/Lonsec Fund Manager of the Year Award for the best Australian Large Cap Equities Fund. The award-winning fund, the Bennelong Concentrated Australian Equities Fund, has provided strong returns over time. Since the fund’s inception, it has returned 18.1% per annum compared to the benchmark’s […]
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22
May
2018
myprosperity, Australia’s leading personal wealth portal, is partnering with Australian estate planning firm, View Legal to provide free, standard wills. A personal wealth portal, myprosperity is a white-label desktop and mobile app that advisers and accountants can enable for their clients. The platform provides a consolidated, real-time view of a client’s entire financial world, thanks […]
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22
May
2018
Time poor advisers and their clients have embraced the streamlined version of Moneysoft’s personal financial management tool, with Moneysoft Lite growing to 20% of active users in less than two years. One in five Moneysoft subscribers now uses Lite, which was launched in late-2016. It caters to advisers and other finance professionals who want a […]
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21
May
2018
Do you remember when petrol stations competed on client service? Fundamentally they were all selling the same basic commodity, at about the same price, to anyone who drove up. That included the regulars who lived in the area and who had high lifetime value and the out-of-towners cruising through who just needed the go-go-juice commodity […]
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18
May
2018
The financial services industry may have underestimated the dramatic falloff in retiree spending as they age, according to a Milliman analysis of real-world expenditure data. The median retired couples’ expenditure falls by more than one-third (36.7%) as they move from their peak spending years in early retirement (65 to 69 years of age) and into […]
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17
May
2018
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