Why do people trust a financial adviser?

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The word trust, according to the dictionary means ‘reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence.’ Which I believe we would all agree on. But why is it that people trust some financial advisers and perhaps not others? Is it qualifications? Is it because they are part of a particular […]

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Kaplan Professional and Deloitte aim to set the benchmark with FASEA bridging courses

Leading financial services education provider Kaplan Professional has engaged Dr Deen Sanders OAM, Deloitte leader ethics and professionalism, to help build and deliver the three bridging courses required by the Financial Adviser Standards and Ethics Authority (FASEA). The bridging courses are aligned to FASEA’s curriculum and will combine Kaplan Professional’s deep industry understanding and education […]

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If it’s too expensive then there is a value gap

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If there is one objection which continually gets professionals in a tangle it is the client who says “it’s too expensive”.  When a client says “too expensive” YOU you haven’t done your job…there is a gap between the value being delivered and value being perceived by the client.  A value gap is deadly when it comes to […]

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CPD: Importance of financial advice in a relationship breakdown

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When a couple separate with the intention of divorce, the importance of both parties seeking legal advice is well established. However, arguably it is just as vital that both members of the couple obtain financial advice including reviewing and revising their financial position and objectives and establishing a financial strategy to provide for both the […]

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Data error “hot spots” revealed – Financial institutions need to find data errors early

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The ways in which fund data can go wrong are infinite. What matters most is how early errors are detected and corrected, and how this impacts customers, says Stephen Mahoney, executive director at QMV.  “Achieving error-free investment and customer data is unrealistic, but effective measures can be put in place to reduce the incidence and […]

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TPB ups the ante on privacy consent

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Registered tax (financial) advisers have a higher obligation than other financial planners when disclosing information about their clients to third parties. This is because the Tax Practitioners Board’s (TPB) Code of Professional Conduct has more stringent requirements than the Privacy Act. How the TPB and the Privacy Act differ There are three key differences between […]

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FINSIA education to help tackle financial crime costing Australians billions

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FINSIA, the leading Australasian financial services professional body, has launched a new suite of ground-breaking interconnected professional qualifications focused on risk management and cyber-crime in conjunction with the Chartered Institute for Securities & Investments (CISI). Global Financial Compliance, Risk in Financial Services, Managing Cyber Security, and Combatting Financial Crime professional qualifications are available online and […]

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Which would you rather be: a brilliant technician, and bored, or the orchestrator running the show?

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Professional development is all the rage…the regulators and the professional associations and training providers in the compliance space are all putting it top of mind continuously. And virtually all of them have an extremely narrow focus when it comes to the concept of developing a professional. Virtually no emphasis upon developing skills, and almost no […]

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An article about trust – marketing for financial advisers

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I hate to start an article off with a negative but never before has the industry rated so poorly for trust. Trust really is the cornerstone of your business and must be addressed. What is trust? How can it be measured? Trust is very much in the eye of the beholder [is that a line […]

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CPD: Ethics and insurance in financial advice

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In the first article of this ethics series, we examined the broad application of ethics in financial practice. In this second article, the focus is on life insurances and the ethical considerations that are essential when making recommendations to clients. Round five of last year’s Royal Commission into Misconduct in the Banking, Superannuation and Financial […]

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