Global Spend on Financial Crime Compliance at Financial Institutions Reaches $213.9 Billion USD

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LexisNexis® Risk Solutions has released its annual True Cost of Financial Crime Compliance Global Report. The results derived from the comprehensive survey of 1,015 financial crime compliance decision makers at financial institutions including banks as well as investment, asset management and insurance firms globally. The projected total cost of financial crime compliance across all financial... Read more continue reading

Replacing insurance: Right? Or always wrong?

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Replacing insurance – or “Churning” as it is often called –  is a topic guaranteed to generated heated debate within the industry. At one extreme there are advisers whose entire business seems to exist by churning anything and everything that they can get their hands on…regardless of consequences to the consumer.  At the other extreme... Read more continue reading

Fidelity International introduces new flexible ‘dynamic working’ for global employees

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Fidelity International is to offer employees the opportunity to work more flexibly as part of a new ‘dynamic working’ policy, which comes into effect immediately. This new way of working will allow the majority of employees across more than 25 locations worldwide the opportunity to balance their work patterns, combining both home and office working... Read more continue reading

MetLife auditor named BFO Young Ambassador for 2021

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MetLife Australia’s Senior Internal Auditor, Aoife Donnelly, has been named one of The Banking and Finance Oath (BFO) Young Ambassadors for 2021. Ms Donnelly was announced as a BFO Young Ambassador, along with ten others from across the financial services and banking industries at an event held last night at The Ethics Centre. The event... Read more continue reading

CPD: The employee engagement imperative for financial advice practices

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Happy staff, happy clients, happy shareholders A company’s biggest asset – as the saying goes – is its people. It’s a truism that applies equally to the largest corporations and the smallest suburban businesses. Despite this, many smaller business owners often see the formal process of people (HR) management as something that is not only... Read more continue reading

AustralianSuper wins Chant West Super Fund of the Year

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AustralianSuper has been named Super Fund of the Year at the ninth annual Chant West Super Fund Awards last night in Sydney. More than 300 guests from across the industry embraced the opportunity to celebrate in-person, watching on as UniSuper took out the other major award, Pension Fund of the Year. Australian Super also took... Read more continue reading

Robo-Advice? It is GREAT for an adviser business…

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The first sale you have to make…How to get your prospects attention…and keep it. Robo-advice is great for all of us in the advice arena, because WE learn more about consumers appetites for advice and product and WE learn more about their behaviour.  That helps us deliver better services of higher value.  It is one... Read more continue reading

CPD: Financial consumer protection – part 3 – adviser priority checklist and calendar

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In a continuation of our series on Financial Consumer Protection, this article examines the latest raft of regulatory changes that will impact – directly and indirectly – financial advisers from 2021 onwards. Self-licensed advisers in particular may find themselves surprised about how much work is involved in meeting their new obligations, with the devil –... Read more continue reading

How to bring your client experience vision to life

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Here are six essential ways you can influence the client experience through your team. What’s it like doing business with your team? Do your clients come away feeling confident in your organisation and happy with the service they received? Contemplate for a moment the extent to which certain members of your team influence the quality... Read more continue reading

CPD: Client engagement in the new world – Adviser toolkit

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Client engagement – it’s time for new tools Financial advisers have been dissecting the topic of client engagement for decades, and with good reason; client engagement is the bedrock of effective and sustainable adviser/client partnerships, and those who crack the code can enjoy spectacular business success and rewarding relationships. But while some fundamental aspects of... Read more continue reading