At the recent Synchron national conference, Synchron Director, Mr Don Trapnell, was excited to announce the launch of Synchron Medical.
“Currently, if an adviser needs to arrange medical investigations for a client, they coordinate this using a pathology service via the underwriter” Mr Trapnell said.
“While this may be an efficient process, it can leave the adviser out In the cold, making it difficult to follow up and keep their client in the loop.
“As a licensee, we believe our advisers should have greater control over the use of paramedic services and have, therefore, entered into a joint venture with Health Predictions to create Synchron Medical.”
Synchron Medical is a mobile medical and pathology service which can provide all the reports an adviser needs to obtain to ensure the smooth passage of insurance through the underwriting process to completion – from simple blood tests through to specialist medical examinations.
“Synchron Medical’s point of difference is its online capability, allowing the adviser to request, track and monitor the status of medical tests and information – giving control of the insurance application process back to the adviser on behalf of their clients,” Mr Trapnell said.
“The intention is not to cut the underwriter out of the loop but to fit into already streamlined processes.”
Synchron Medical Business Development Manager, Lainie Clover, said that the service has already been accepted by all insurance companies and the next step is to include the ability to arrange PMARs – one of the major time lags in getting insurance applications through to completion.
“We see this as being a boutique, personalised service for Synchron advisers, saving time and drop outs,” Ms Clover said.
“Advisers will be allocated a personal consultant within Synchron Medical and this staff member will action referrals on the same day, providing a rapid turnaround time for clients and regular updates to the adviser on the progress of each case.”
Mr Trapnell said Synchron is already in discussions with several underwriters to have Synchron Medical made a preferred service so that, wherever a case is submitted by a Synchron adviser, the paramedic service used will be Synchron Medical.
“The launch of this facility has definitely struck a chord with our advisers as all 90 of the adviser delegates attending the conference last month have registered for the service. A result we are extremely happy with” he said.
