MLC wins top franchise award, announces new senior appointment

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MLC Advice has been recognised as one of Australia’s best rated franchisors, while Vanessa Rowe has been announced as General Manager of MLC Direct.

Executive General Manager, Wealth Advice, Greg Miller, said the award recognises the growth and success of MLC’s Advice stores since their inception in 2011, and reinforced its commitment to continue to grow the network throughout 2016.

“We created MLC Advice Stores to stand-out and be different – to be known for their customer-focus – and it’s great this model has been recognised for the success that it is today,” Mr Miller said.

“We couldn’t have achieved this without a close working relationship with our adviser network. Our model is centred on the customer, and finding out what’s really important to them, and working with advisers to ensure they are well placed to help their customers achieve their goals.

“We have continued to expand our network in key locations since opening our first MLC Advice store in 2011, and we will continue to grow our network throughout 2016.”

MLC yesterday also announced Vanessa Rowe as General Manager of MLC Direct.

“Vanessa is passionate about ensuring customers are in a position to make key financial decisions by providing the right help, guidance and advice. Vanessa will provide strong leadership as we continue to grow our business and help more Australians secure their financial future”, Mr Miller said.

Ms Rowe said it was important for customers to have a continuous advice experience, regardless of whether it was through digital, phone or face-to-face channels.

“I strongly believe in the difference that advice can make, and I am committed to ensuring our business gives more Australians the opportunity to seek high quality, trusted advice.

“As a business, it is vital to provide a seamless, end-to-end advice experience, regardless of what channel is used”, Ms Rowe said.

Vanessa has 20 years’ experience in the financial services industry in various disciplines including financial advice, risk management, superannuation and platforms.

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