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AFA and Beddoes Institute announce winners of 2018 Consumer Choice Awards

19 Nov 2018

From AFA - Association of Financial Advisers

OnePath is the overall winner of The Association of Financial Advisers (AFA) and the Beddoes Institute 2018 Consumer Choice Award.

ClearView was runner-up for the overall Consumer Choice Award.

WInners of the Consumer Choice Awards (the Awards) are based on findings from the 2018 Beddoes Institute Policyholder Perceptions Study and Claims Customer Journey Study and reveal the life insurance companies that deliver superior product, service and claims experiences according to life insurance customers themselves.

Now in their third year, the Awards offer people who hold life insurance via financial advisers (policyholders) and people who make claims (claims customers) on those policies, the opportunity to evaluate their experience and in so doing inform future product, service and process development.

The Awards also recognise insurers who are delivering outstanding outcomes to consumers in specific areas, via the Policyholders Awards and the Claims Choice Awards. The winners and finalists in these categories are:

AFA CEO Philip Kewin said the AFA is pleased to bring the voice of consumers to the advice community via the Awards. “The experience of consumers helps identify the insurers who are exceeding expectations, which in turn helps the industry as a whole to continue to raise product and service standards.”

Director of the Beddoes Institute, Dr Rebecca Sheils, said that in these awards, once again policyholders and customers accessing cover with the assistance of skilled advisers have identified insurers that have excelled over the last year. In addition, with the help of four years of consumer data insurers are now able to better predict the outcomes for customers on claim enabling them to improve their processes and allocation of resources when servicing them in the future. It’s an exciting time for the sector.”

Tags:Philip Kewin

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