Best Practice

You are in Business Excellence ⁄ Best Practice ⁄ Protecting health with the launch of ‘Zurich Evolve’

Protecting health with the launch of ‘Zurich Evolve’

25 May 2023

From Zurich Financial Services Australia

Sally Phillips

Zurich Financial Services Australia (Zurich) has today launched ‘Zurich Evolve’, a new proposition committed to protecting the health and wellbeing of customers at every stage of their lives.

Zurich Evolve adopts a comprehensive approach to the whole health journey, providing value beyond the scope of traditional insurance cover by delivering practical and personalised support – from prevention to recovery – to ensure customers have the resources they need to feel their best.

The offering provides Zurich and OnePath customers and members with complimentary access to an extensive range of health-related services, including preventive checks to identify potential risks and conditions, such as cancer and mental health concerns. It also offers specialised support and rehabilitation programs addressing cancer management, pain, fatigue, exercise, and mental health.

Recognising the importance of supporting customers through their whole life journey – spanning physical, mental, social and financial wellbeing – Zurich Evolve offers a wealth of additional resources, including financial coaching, grief counselling, and return-to-work support such as business and executive coaching.

Dr Sally Phillips, Head of Health Services, Zurich Australia and New Zealand, said: “Zurich Evolve marks an exciting new chapter as we reaffirm our commitment to help more people live well and enjoy confident lives. By integrating health throughout our business, from product design to claims, Zurich is placing the wellbeing of our customers at its centre.”

“More broadly, it demonstrates the important role insurers can play in prevention, early intervention and wellbeing management, beyond just supporting customers in the event of a claim,” Dr Phillips said.

Customers can access an array of resources and information on Zurich Evolve through the Zurich ‘My Wellbeing Hub‘ and the ‘LiveWell by Zurich’ app, which aims to foster the healthy habits of individuals.

Tags:Sally Phillips

Earn CPD Points

CPD: The Two-Chapter retirement – a framework for understanding retiree psychology
Introduction Why do financially secure retirees still hesitate to spend, or commit to strategies that would clearly improve their outcomes? This article sets out the Two-Chapter Retirement framework, a new [...]
CPD: China’s next phase – what persistent supply-side growth means for global markets
China’s economic trajectory is shifting, but not in the way many had once expected. Consumption-led rebalancing has not materialised. Instead, economic policy continues to emphasise industrial modernisation, aligned with a [...]
CPD: Ethics and client best interests
In financial advice, acting in a client’s best interest isn’t just a regulatory rule, it’s the foundation of a trusting, successful partnership. This article, proudly sponsored by GSFM, examines the [...]
CPD: Capitalising on global growth in the decarbonisation era
Few themes rival the scale, urgency and long-term significance of climate change. Consequently, regions, countries, companies and individuals are taking positive action to decarbonise the planet and work toward net [...]
CPD: Decoding the compliance signals within AFCA’s Lead Decisions
Introduction In February 2026, the Australian Financial Complaints Authority (AFCA), reached a significant milestone when it issued its 1,000th Dixon Advisory determination[1]. Up until that point, this represented the single [...]