Fifita Ngaue
Zurich Financial Services Australia (Zurich) has announced the appointment of Fifita Ngaue to the role of Senior Head of Retail Life Claims, Australia.
Ms Ngaue joins Zurich from MetLife, where she is currently Head of Claims and responsible for driving performance, claims experience and innovation. Prior to this, she has held several roles across Macquarie, CommInsure and Zurich.
In her new role, Ms Ngaue will lead the transformation of Zurich’s growing life insurance claims team, including delivering ongoing improvements to the claims experience and investing in digital solutions.
Matt Paterson, Chief Claims Officer at Zurich said: “As Zurich continues to grow, it is critical we invest in strong leadership capability across our claims function.”
“Fifita brings a wealth of claims expertise to this role and has a track record for delivering great customer outcomes. We look forward to the energy and experience she will bring to the team,” Mr Paterson said.
Ms Ngaue said: “I’m excited to be returning to Zurich at such a significant time in the business. Claims is at the heart of what we do for customers, and I look forward to working with the team to drive meaningful improvements to the claims experience and accelerate our digital capabilities.”
Ms Ngaue will commence in the role on 10 August 2026.
