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Accidental Counsellor Course – WA

August 9 2019 - 9:00 am
August 9 2019 - 4:00 pm
Central Park Conference Centre
152-158 St Georges Terrrace, Perth, WA, Australia, 6000

The WA AFA State Committee has partnered with Lifeline WA to offer financial advisers and BDMs/PDMs the opportunity to gain the skills to assist people dealing with difficult situations or who may be feeling angry or distressed. As an industry going through a great deal of change, it is important that all financial advice professionals look out for each other, and this 1-day course will arm you with the skills you need to support and counsel those around you.

Laura Fitzgerald, Senior Community Educator at Lifeline WA, has over seven years of experience working in the human services sector. Laura has experience in supporting and counselling clients experiencing issues such as relationship breakdown, domestic and family violence and mental ill-health.

A nationally accredited mediator and Family Dispute Resolution Practitioner, Laura joined Lifeline WA in 2015 as Senior Community Educator and has spent the past eight years mediating parenting, property and workplace disputes. In addition to her studies in psychology and counselling, Laura has a Bachelor of Commerce and started her career in the banking, logistics and property development sectors. She has experience working in various community-focused organisations and has presented to many large corporations including Venues West, the City of Wanneroo, Keystart and Western Power.

Hear from Laura Fitzgerald, Lifeline WA’s Senior Community Educator and learn:

  • How to identify a problem
  • How to respond to difficult situations and strong emotions
  • Roles that people play in difficult situations
  • Core skills and strategies to promote change
  • How to deal with particular personalities or scenarios
  • Self-care and boundaries

Register for the event.