Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach, covering jurisdiction, complaint registration and referral, internal dispute resolution requirements, case management, conciliation and negotiation processes, investigations, and decision-making pathways. Learn what AFCA considers at each stage, common misconceptions about jurisdiction and merit, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise.

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