ANZIIF’s interactive Claims Workshop is essential for claims professionals who want to stay up to date on trends, gain knowledge on the future direction of the claims sector, and issues directly affecting the industry.

SESSION 1: Claims toolbox
Hear from an insurance law expert on how to use a ‘claims toolbox’ to ensure you interpret policies correctly when considering claims.

SESSION 2: Claim game
Take part in a case study on damage to commercial premises and discover the key party interests including potential ownership and policy response pitfalls, when to involve specialist adjusters and consultants, and how to manage the tender process and appointment of contractors. SESSION 3: Building resilience and having the tough conversation

Do emotions get the best of you and do you catch yourself saying the wrong thing in challenging conversations with clients?

Learn how our brain processes information, why emotions are intensified, and most importantly, how to combat difficult situations with effective communication techniques.
Attendees will take home the following key learnings:

• how to better prepare, plan and respond to customers by understanding how we process information
• knowledge of the key drivers for legal in the insurance industry, recent changes, and emerging trends
• the ability to take proper action in approaching claims for damage to commercial premises.

Register for the event