- This event has passed.
Jul
20
Enhancing client relationships through emotional intelligence – 20 CPD points
- Start
- July 20, '12
- End
- July 21, '12
- Venue
- Crows Nest Centre, Johnson Hall
-
Address
- 2 Ernest Place, Crows Nest, 2065
This workshop aims to help you as a financial planner do the following:
- To become better at perceiving and expressing your emotions and ‘reading’ the emotions of clients
- Being able to be more mindful of moment to moment experience and be less ‘sabotaged’ by or caught up in emotionally charged thoughts and emotions.
- Build an effective emotional stance by fostering a greater sense of positive regard for yourself and empathy for other people. Also, by clarifying how your emotions link to your thinking, decision-making, problem solving and actions.
- Learn helpful ways of responding to emotionally-reactive clients and deal more effectively with emotional conflict.
- Practice EI-based dialogue skills for enhancing your client conversations.
- Based on your new skills in emotional intelligence, commit to action that will move you forward in life and provide the basis for future coaching or development work.
For more information, click here.