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Jul
20

Enhancing client relationships through emotional intelligence – 20 CPD points

This event has passed.
Start
July 20, '12
End
July 21, '12
Venue
Crows Nest Centre, Johnson Hall
Address
2 Ernest Place, Crows Nest, 2065

This workshop aims to help you as a financial planner do the following:

  • To become better at perceiving and expressing your emotions and ‘reading’ the emotions of clients
  • Being able to be more mindful of moment to moment experience and be less ‘sabotaged’ by or caught up in emotionally charged thoughts and emotions.
  • Build an effective emotional stance by fostering a greater sense of positive regard for yourself and empathy for other people. Also, by clarifying how your emotions link to your thinking, decision-making, problem solving and actions.
  • Learn helpful ways of responding to emotionally-reactive clients and deal more effectively with emotional conflict.
  • Practice EI-based dialogue skills for enhancing your client conversations.
  • Based on your new skills in emotional intelligence, commit to action that will move you forward in life and provide the basis for future coaching or development work.

For more information, click here.