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FPA Sydney Chapter Breakfast Event

August 30, '19 - 7:00 am
August 30, '19 - 9:00 am
From: $25
300 Barangaroo Avenue, Sydney, NSW, Australia, 2000

The FPA Sydney Chapter Committee invites you to breakfast and a presentation on Friday 30th August at the KPMG Office.

From 1 July 2019, the Australian Financial Complaints Authority (AFCA) will have its jurisdiction extended to be able to hear complaints in relation to financial services dating back to 1 July 2008.

This session will provide an insight into how AFCA go about reviewing files and provide some guidance on how to enhance your business’ processes to have your files present you in the best light should you be subject to a consumer complaint.

Our speaker, Craig Osland has experience performing in an ombudsman role as well as previously working as a financial planner for over 10 years. His unique range of experience allows him to highlight ways in which planners can look to refine their processes and record keeping to best present themselves should they be subject to a consumer complaint.

CPD hours will be awarded for this event.

Register for the event.