Kina transforms member experience with IRESS’ Acurity and sets new benchmark for Pacific super fund administration

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Leading Papua New Guinea (PNG) financial institution, Kina Securities Ltd (KSL.ASX, KSL.POMSoX), has confirmed its fund administration division has expanded its implementation of IRESS’ Acurity Online, a new member and employer online facility, for more than 700,000 members. The Acurity Online member portal and mobile app provides Papua New Guinean superannuation members with access to their fund information via any device. […]

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Rest integrates virtual agent ‘Roger’ with Google Home giving members access to spoken voice-activated support for the first time

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Rest, one of Australia’s largest superannuation funds with almost two million members, yesterday announced the integration of its online virtual assistant, ‘Roger’ into Google Home, giving members’ spoken support to commonly asked questions. The new service is a reflection of the fund’s evolving customer service experience, including an ongoing commitment to making it easier for […]

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Digital enterprise – the future is here

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As businesses across all sectors grapple with digital disruption and race to embed technology across all facets of their business, a number of technology providers stand to benefit. In this article, Grant Samuel Funds Management examines digital enterprise and looks to its investment partner Munro Partners, which has adopted ‘digital enterprise’ as an Area of […]

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Brokers split on digital platforms vs face-to-face service

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More than half of mortgage brokers are not concerned about increased competition from online broking platforms according to the latest MyState Bank survey of its national broker network. Nevertheless, almost a third of respondents are seeking to improve the digital capabilities of their businesses. More than 47% of brokers surveyed by MyState said that in […]

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ActiveLEAD.net launches client retention service for financial planners

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ActiveLEAD.net has introduced it’s ActiveLEAD service which assists client retention of financial planners when existing clients are making important decisions about their properties. ActiveLEAD will simply notify planners when any of the clients in their database are selling their properties. That’s it. This SMS notification then allows the planner to contact this client and potentially […]

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Are chatbots providing financial services?

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Many financial services businesses now use technology, such as algorithms and chatbots, to help attract and service their customers. While some organisations may create their own chatbot software, most use a third party technology provider. In these cases, generally the software is licensed by the developer to the licensee organisation with or without support services. […]

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Financial services industry over confident and ill prepared when it comes to cyber security

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A survey of the financial services industry conducted by Kamino Cyber Security in October 2017 has revealed that most financial advisers, accountants and superannuation funds are not adequately prepared when it comes to cyber security – particularly in regard to the new Data Breach Notification Laws which came into effect in February 2018. The laws […]

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Online hub launched for expatriates: Expatme

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An online hub for expatriates to maximise their overseas experience and ensure they capitalise on investments while away has been formed. Expatme is an alliance of companies that provide international support to Australians who are either moving abroad, living abroad or coming back home. Expatme services cover immigration, tax & accounting, finance, estate planning, property investment, property […]

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AtlasTrend launches ‘Astro’ – Australia’s first voice-activated personal investment assistant

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AtlasTrend, the financial investment platform helping Australians invest in global trends, is launching Australia’s first voice-activated personal investment assistant, Astro, once again challenging traditional institutions and approaches to investing money. One of the first voice-activated fintech bots in Australia, Astro is available on Google Home, Google Home Mini and Google Assistant devices, and uses verbal commands […]

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Moneysoft makes client engagement more compelling with its new user interface

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Moneysoft has re-launched its client engagement and financial wellbeing platform with a more intuitive and streamlined user interface that cuts the time it takes professionals to analyse their clients’ key financial data. The launch follows a 12-month research and design process including extensive interviews and testing with a range of financial professionals who use Moneysoft’s […]

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