Hot business tip number 12: Build your emotional intelligence

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Research[1] into the clients of leading Australian advice practices found what really matters to them – and what sets leading ‘trusted’ advisers apart – is their emotional intelligence (EQ). Technical expertise and qualifications are now seen as hygiene factors and what really stands out in the minds of clients are the more ‘soft skills’ of their adviser: […]

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Emotional intelligence – Why it’s crucial to your business

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When someone makes the effort to see a financial planner, it probably isn’t because they woke up that morning thinking – “I fancy going to see a financial planner today.” It’s more likely to be precipitated by a significant transitional event in their life – usually an event with a significant amount of emotional content […]

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