Running out of money, rising cost of living are top retirement concerns: new CSBA research

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The latest CSBA FEAL Superannuation Experience & Engagement Benchmark with fresh attitudinal insights garnered from additional survey questions, has found that Running out of money was the top concern for 18%

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Loyalty among Super fund members at its strongest in three years

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Results from the latest CSBA FEAL Superannuation CX Benchmarking report showed a significant rise in member loyalty over a six-month period. The report, comprising surveys of 7,202 individual fund members from

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Low retirement confidence, decline in satisfaction among Super fund members

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The customer experience of Super fund members declined in all key measures, and retirement empowerment weakened, the latest results of the CSBA FEAL Superannuation CX Benchmarking report has found. The

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Trust and loyalty for Super funds hit new low: CSBA benchmarking

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The customer experience of Super fund members suffered a substantial fall, the latest results of the CSBA FEAL Superannuation CX Benchmarking report has found. Customers were impacted in part by

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