Zurich Financial Services Australia Limited (Zurich) has announced the appointment of Mr. Sheriff Hamza as Head of Life Insurance Claims.
In this key role, he is responsible for the overall strategic direction, policy, and governance of claims for Zurich’s Australian life and investments business.
Widely respected within the industry, Mr Hamza has more than 15 years retail and group claims experience within Australia.
A holder of both a Diploma in Human Resources and the ANZIIF Life Insurance Diploma, Mr Hamza has led large claims teams, successfully implemented quality improvement programs and delivered customer focused services and innovative procedures across a number of Australia’s largest life insurers.
Mr Hamza joins a team recently acknowledged in the Lewers Life Insurance Intermediary study as the best rated claims team in the market.
Commenting on the appointment, Phil Anderson, Life and Investments Chief Operating Officer, said, “Claim time is the moment of truth, when life insurers have the opportunity to honour the promise they make to policyholders and their advisers.”
“Over a number of years Zurich has been acknowledged for the equity, empathy and transparency that are the hallmarks of our life insurance claims philosophy.
“Sheriff shares that philosophy and also brings a wealth of industry knowledge that can help us deliver an even better claims experience for customers and advisers alike.”
Prior to joining Zurich, Mr Hamza held senior claims roles with both AIA and ING.
He started in his role on 7 March, 2016.
