MetLife Australia awarded Life Insurance Company of the Year in Australian Insurance Industry Awards


MetLife has been named Life Insurance Company of the Year at the ANZIIF Australian Insurance Industry Awards.

MetLife CEO Richard Nunn said: “We’re delighted to have won the Life Insurance Company of the Year award. It’s testament to the hard work and dedication of our staff and what we have achieved in the last year.

“While it’s a challenging time for the industry, we’ve kept our focus on customers, striving to give them the fastest, easiest, and most caring life insurance experience.

“We’re using innovation to support them when they need it most, for example, through our digital claims solutions. And we are partnering with our super funds, employers, brokers and advisers to educate and inform Australians about their benefits and options, empowering them to take action and ensure their cover provides the right level of protection throughout their lives.”

The judges noted MetLife’s continued emphasis on customer satisfaction and contributions to the industry and community generally. In particular, they called out MetLife’s “genuine consideration for the customer as well as … [its] employees”, displaying care through internal training and professional development support, and “willingness to address positive and negative feedback with all stakeholders directly”.

Mr Nunn said: “This recognition by our industry peers means that we’re heading in the right direction and is motivation to keep striving toward leading the market by giving our customers the best life insurance experience.”

The ANZIIF awards are an annual celebration of the accomplishments of businesses and individuals across the Australian insurance industry. The 16th Australian Insurance Industry Awards recognised the finalists and winners of 17 categories, comprising individuals and companies spanning the breadth of Australian insurance.

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