OnePath wins international innovation award with claims technology 


Gerard Kerr

OnePath’s group insurance claims technology has won the Community Innovation Trailblazer Award at the Salesforce Dreamforce 2019 conference, international recognition of its use of data analytics and AI to drive claims performance.

By invitation only, OnePath showcased its Einstein tool which utilises Salesforces data analytics to generate visual representations of the claims data. This allows group insurance clients to identify key trends and outliers much quicker so they can develop initiatives to better manage claims in their fund.

OnePath has been working with easy-to-use online analytics to support funds, particularly in the areas of underwriting and claims. This work demonstrates OnePath’s commitment to make insurance better and to strive for positive change to set new standards in member experience.

OnePath’s Head of Propositions and Group Insurance, Gerard Kerr said this claims analysis helps group insurance clients more deeply understand their member base so they can make informed decisions that are in the best interests of their members.

“Super funds are looking for help when it comes to understanding their member bases even more, particularly in the area of insurance. We can play a key role in facilitating this exchange of insights that makes for deeper and more engaging relationships.”

An annual event, the Salesforce’s Dreamforce 2019 conference this year featured speakers such as former US president Barack Obama and Apple CEO Tim Cook. Presenting on behalf of OnePath was Solution Delivery Manager David Neate who accepted the award.

“With competition from around the world, this award is a fantastic achievement for the OnePath team,” said Kerr. “It’s also testament to the strength of our analytical tools.”

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