OnePath takes customer value on a new path

From

OnePath has launched a comprehensive customer engagement program taking insurance in Australia in a new direction to give customers greater clarity over their insurance cover. Known as ‘The New Path’, the program includes next generation adviser and customer tools designed to engage, clarify, empower and reward insurance customers, making it more relevant to and valued […]

continue reading

OnePath makes ongoing investment to support advisers

From

OnePath has announced further enhancements to its comprehensive client management portal, OneView Life demonstrating its ongoing commitment to partnering with financial advisers and its continued positive momentum. The enhancements include the ability for financial advisers to now quote increases online to existing client’s OneCare cover, giving advisers greater flexibility when responding a client’s change in […]

continue reading

OnePath makes underwriting even better

From

OnePath continues to invest in its inhouse underwriting engine to ensure its efficient and easy-to-use for advisers and their clients. Since its launch in November, more than 70 enhancements have been made to the underwriting engine, based on internal and external feedback. Further, almost 1,000 unique conditions (including aliases) have been selected from the catalogue, […]

continue reading

OnePath reviews and updates legacy trauma definitions

From

OnePath has reviewed more than 25,000 trauma policies to ensure the most up-to-date and optimal trauma definitions are being used. The result is more than 600 trauma definition updates across 60 trauma products with policies dating back to 1988 included in the review. Some cover definition names have also been updated to provide customers with more […]

continue reading

200 OnePath staff to receive specialised mental health training

From

OnePath has announced it is providing specialised mental health and wellness training to its claims team, developing the skills needed to meet the increasing number of insurance claims based on mental health and wellness issues. By the end of the month, about 200 staff members will have completed 20 different mental health and wellness training […]

continue reading

Quoting capability takes OnePath to new heights

From

OnePath has announced it had recently implemented new enhancements and tools for its online adviser portal to make the management of OneCare life insurance policies easier and more efficient. Advisers can now use the OneView Life portal to generate a quote to reduce or remove individual covers on existing policies, with features soon to be […]

continue reading