8 Step Client Satisfaction Checklist

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Many Advisers have recently asked me about the topic of client surveys, “How do we?” “Should we?” and so forth. As a passionate believer in client surveys, I was more... Read more continue reading

2014 FSC Annual Life Insurance Awards: and the winners are…

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Winners of the Financial Services Council’s prestigious Life Insurance Awards for 2014 − proudly sponsored by the BT Financial Group − were announced at a black tie function at the... Read more continue reading

Business strategies still failing to deliver: yet the solution continues to be ignored

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In today’s intense business environment that provides very little room for failure – execution – the core component of business strategy implementation continues to be the Achilles heel of many... Read more continue reading

In difficult times – communicate the value of what we do

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Financial advisers play a vital role in helping consumers reach their financial goals, according to 2012 AFA Female Excellence in Award winner, Christine Hornery, director of FMS Group, and could... Read more continue reading

Hot business tip number 6: Tailor your communication strategy by client generation

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The Zurich sponsored ‘Connecting with Clients’ whitepaper identifies the communication preferences of different client generations (Gen Y, Gen X, and Baby Boomers), and quantifies the impact of tailoring the mix to... Read more continue reading

Hot business tip number 5: Adopt an estate planning methodology across your business

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With an ageing population and increasing divorce rates, the demand for estate planning solutions will continue to grow rapidly in both the short and long-term. For many advisers, the term ‘estate planning... Read more continue reading

ARCA responds to late payment grace period changes

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Commonwealth Attorney-General, Senator the Hon George Brandis QC, has today requested the Credit Reporting Privacy Code (CR code) be varied so that the five day grace period for late payments... Read more continue reading

Surge in Australian investor assets to drive asset servicing technology investment

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DST further invests in automating fund accounting and tax processing capabilities for asset-backed and mortgage-backed securities in HiPortfolio® DST Global Solutions, a market-leading provider of DST Global Solutions for the investment... Read more continue reading

Advice stalwart cautions accountants ahead of new regime

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Accountants will need to earn a minimum of $300,000 per annum in order to successfully run their own Australian Financial Service licence once the accountants’ exemption is removed on July... Read more continue reading

Key findings of the 2013 Investment Trends Planning and Advice Applications Report

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XPLAN is the top rated Australian planning application for 2013 and AdviserNETgain is the top rated Hybrid planning/platform application. FOFA development has been completed and software vendors are now focusing... Read more continue reading