ASIC review finds insurers can and should improve claims handling

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ASIC is calling on general insurers to improve their claims handling practices and resourcing after a review of home insurance claims found weaknesses across five key areas. ASIC’s Report 768 Navigating the... Read more continue reading

Chubb promotes Serene Neo to head its accident and health business in Asia Pacific

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Chubb has announced the appointment of Serene Neo as Head of Accident & Health (A&H) for Asia Pacific, effective 1 August 2023. In this role she will report to Ben... Read more continue reading

Industry first – Asendium and LML Insurance Group lower PI premiums for AFSL holders

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In a ground-breaking move, Asendium, a tech-disrupter, has partnered with LML Insurance Group, to offer an industry-first; reduced PI premiums for AFSL holders who use Asendium for their advice production.... Read more continue reading

Macroscope: As safe as houses?

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Ninety One Analyst Rebecca Phillips and Strategist Russell Silberston query not only if houses are as safe an investment, but what are the economic implications when things go wrong? From... Read more continue reading

What do Life Insurance customers want?

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One of the questions that continually vexes professionals is “what do customers want?“ In the life insurance area of financial services the answer is even tougher to find than usual,... Read more continue reading

Risk claims handling – rethinking the advice approach post-QAR

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Ahead of the Quality of Advice Review’s final report being released, Michelle Levy gave some early clarity on the topic of commissions in life insurance, when she made public her... Read more continue reading

The unique life insurance needs of private practice professionals

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Private practice is a common – and in many cases dominant – career path for members of many traditional professions, including the law, medicine, accounting, and architecture. To the extent... Read more continue reading

Life insurance considerations and strategies unique to SMSFs

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The surging popularity of ‘do it yourself investing’ since the start of 2020 is now well documented. Attracting less attention, but equally seismic in nature, is the mirroring of this... Read more continue reading

Zurich extends support to customers impacted by floods

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Zurich Financial Services Australia (Zurich) is extending hardship and emergency support to customers affected by recent flooding in Victoria, New South Wales and Tasmania. Floodwaters continue to threaten many communities... Read more continue reading

Cost of living crisis – shifting the advice lens

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Inflation – are we looking through the wrong lens? “May you live in interesting times” is an English expression, full of irony and often claimed (without evidence) to be a... Read more continue reading