ANZIIF launch new vulnerability short course and webinar

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The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is proud to announce the launch of a new short course: ‘Creating Good Outcomes for Customers Experiencing Vulnerabilities’. This

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Renowned Industry Experts Announced for the 2024 AICLA/ANZIIF Claims Convention

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The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is thrilled to announce the line-up of expert speakers presenting at the AICLA/ANZIIF Claims Convention. A collaboration between The

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Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice

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The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice. The AFCA board confirmed his appointment after a competitive selection process. Mr

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AFCA receives over 2000 complaints in year since SEQ/NSW floods 

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The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling

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