New rules give more digital asset users access to AFCA

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More consumers who use digital assets such as cryptocurrency, wrapped tokens, stablecoins, tokenised securities and digital asset wallets can now access the Australian Financial Complaints Authority (AFCA)’s free and independent

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AFCA and TIO strengthen cooperation on scams

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The Australian Financial Complaints Authority (AFCA) and the Telecommunications Industry Ombudsman (TIO) have signed a Memorandum of Understanding (MoU) to strengthen coordination between the two organisations ahead of the Scam

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Record complaints mark third consecutive year above 100,000

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Australians lodged a record 119,949 complaints with the Australian Financial Complaints Authority (AFCA) in 2025–26, which is the highest number on record and the third consecutive year complaints have exceeded

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AFCA authorised as External Dispute Resolution service for Scams Prevention Framework

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The Australian Financial Complaints Authority (AFCA) welcomes confirmation by the Federal Government that it will be the single, centralised External Dispute Resolution (EDR) scheme for scam complaints under the Scams Prevention

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AFCA opens consultation on Rules change for genetic testing in life insurance

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The Australian Financial Complaints Authority (AFCA) is opening public consultation on proposed amendments to the rules that govern its work, following changes to genetic testing protections in life insurance. The

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AFCA appoints Chief Scams Officer

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The Australian Financial Complaints Authority (AFCA) has appointed David Lacey as its inaugural Chief Scams Officer (CSO). The Chief Scams Officer is a key leadership role at AFCA as it

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AFCA announces three new C-suite appointments

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The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. Deborah Jenkins has been appointed as AFCA’s inaugural Chief Customer Officer (CCO) and Stevie-Ann Dovico has been appointed

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AFCA receives record number of complaints in 2025 calendar year

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The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints coming through the door – a 14 per cent increase from the 2024 calendar

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AFCA complaints reveal ongoing barriers for Aboriginal and Torres Strait Islander consumers

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Complaints to the Australian Financial Complaints Authority (AFCA) continue to highlight the barriers Aboriginal and Torres Strait Islander peoples face in accessing financial services and products, particularly in regional and

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Former ASIC Commissioner Sean Hughes appointed Chair of the Banking Code Compliance Committee

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The Australian Financial Complaints Authority (AFCA) and the Australian Banking Association (ABA) have jointly appointed former ASIC Commissioner Sean Hughes as the next Chair of the Banking Code Compliance Committee

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