AFCA Annual Review – Scam complaints start to dip but still concerning

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AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. One in 10 of those

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AFCA calls for stronger industry response after complaints by Aboriginal and Torres Strait Islander peoples rise record 25%

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The number of complaints lodged by Aboriginal and Torres Strait Islander (ATSI) peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling

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AFCA welcomes Government’s scams prevention framework and single scheme for disputes

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AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a

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John Pollaers reappointed as Chair of AFCA Board

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The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a

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AFCA Chief Ombudsman named CEO of the Year at LGBTQ+ Inclusion Awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO of the Year at the 2024 Australian LGBTQ+ Inclusion Awards. The award recognises

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AFCA endorses ASIC’s call for lenders to do better on hardship

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The Australian Financial Complaints Authority (AFCA) endorses the corporate regulator’s call today for lenders to improve their approach to supporting customers experiencing hardship. The Australian Securities and Investments Commission (ASIC) today

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AFCA among winners in Australia’s best places to work rankings

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The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking. AFCA,

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AFCA worried by rising complaints over handling of hardship

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The Australian Financial Complaints Authority (AFCA) is concerned by a rise in complaints involving financial difficulty, especially lenders’ handling of customer requests for hardship assistance. Complaints involving financial difficulty, a

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AFCA announces new board member

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Dr Heron Loban to its independent board. The appointment becomes effective on 1 January 2024. AFCA’s Board Chair, Professor

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AFCA Chief Ombudsman named Diversity Equity & Inclusion Champion in prestigious awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO Diversity Equity & Inclusion Champion at the Australian HR Institute Awards 2023[1]. Mr

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