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AFCA authorised as External Dispute Resolution service for Scams Prevention Framework

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes confirmation by the Federal Government that it will be the single, centralised External Dispute Resolution (EDR) scheme for scam complaints under the Scams Prevention

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10 Jun 2026

AFCA opens consultation on Rules change for genetic testing in life insurance

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is opening public consultation on proposed amendments to the rules that govern its work, following changes to genetic testing protections in life insurance. The

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03 Jun 2026

AFCA appoints Chief Scams Officer

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has appointed David Lacey as its inaugural Chief Scams Officer (CSO). The Chief Scams Officer is a key leadership role at AFCA as it

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27 Mar 2026

AFCA announces three new C-suite appointments

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. Deborah Jenkins has been appointed as AFCA’s inaugural Chief Customer Officer (CCO) and Stevie-Ann Dovico has been appointed

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03 Mar 2026

AFCA receives record number of complaints in 2025 calendar year

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints coming through the door – a 14 per cent increase from the 2024 calendar

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27 Feb 2026

AFCA complaints reveal ongoing barriers for Aboriginal and Torres Strait Islander consumers

From AFCA - Australian Financial Complaints Authority

Complaints to the Australian Financial Complaints Authority (AFCA) continue to highlight the barriers Aboriginal and Torres Strait Islander peoples face in accessing financial services and products, particularly in regional and

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27 Jan 2026

Former ASIC Commissioner Sean Hughes appointed Chair of the Banking Code Compliance Committee

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) and the Australian Banking Association (ABA) have jointly appointed former ASIC Commissioner Sean Hughes as the next Chair of the Banking Code Compliance Committee

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19 Jan 2026

AFCA cautions against unregulated lending, as small business complaints reach record high

From AFCA - Australian Financial Complaints Authority

Against a backdrop of high complaint numbers from small businesses to the Australian Financial Complaints Authority (AFCA) last financial year, AFCA is urging small business owners to consider the risks

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13 Nov 2025

Consumer protection for crypto welcome news

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes ASIC’s updated guidance that clarifies how existing laws apply to digital assets. Firms providing services related to digital assets that are financial products,

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30 Oct 2025

Annual Review: complaints still too high, as households continue to face cost-of-living pressure

From AFCA - Australian Financial Complaints Authority

The complaints data in the Australian Financial Complaints Authority’s (AFCA) Annual Review, published today, demonstrates the persistent financial pressures facing consumers, as well as areas where financial firms can do

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27 Oct 2025

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CPD: The Two-Chapter retirement – a framework for understanding retiree psychology
Introduction Why do financially secure retirees still hesitate to spend, or commit to strategies that would clearly improve their outcomes? This article sets out the Two-Chapter Retirement framework, a new [...]
CPD: China’s next phase – what persistent supply-side growth means for global markets
China’s economic trajectory is shifting, but not in the way many had once expected. Consumption-led rebalancing has not materialised. Instead, economic policy continues to emphasise industrial modernisation, aligned with a [...]
CPD: Ethics and client best interests
In financial advice, acting in a client’s best interest isn’t just a regulatory rule, it’s the foundation of a trusting, successful partnership. This article, proudly sponsored by GSFM, examines the [...]
CPD: Capitalising on global growth in the decarbonisation era
Few themes rival the scale, urgency and long-term significance of climate change. Consequently, regions, countries, companies and individuals are taking positive action to decarbonise the planet and work toward net [...]
CPD: Decoding the compliance signals within AFCA’s Lead Decisions
Introduction In February 2026, the Australian Financial Complaints Authority (AFCA), reached a significant milestone when it issued its 1,000th Dixon Advisory determination[1]. Up until that point, this represented the single [...]