AFCA opens consultation on Rules changes to expand jurisdiction over receiving banks in scams

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The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work, with a key focus on expanding its jurisdiction to include the

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AFCA enhances support for employees affected by domestic violence

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The Australian Financial Complaints Authority (AFCA) is proud to announce significant enhancements to its family and domestic violence support policy, reaffirming its commitment to the safety and well-being of employees

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Australian Financial Complaints Authority welcomes changes to authorisation conditions

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The Australian Financial Complaints Authority (AFCA) welcomes a federal government decision that will enable it to consider the actions of “receiving banks” in scam complaints, as well as the news

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Australian Financial Complaints Authority welcomes passing of scams prevention legislation

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The Australian Financial Complaints Authority (AFCA) welcomes the passage today of the Scams Prevention Framework Bill 2025 to prevent, detect, report, disrupt and respond to scams. ‘Every day we see

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AFCA appoints Jonathon Hunyor to board

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The Australian Financial Complaints Authority (AFCA) today announced the appointment of lawyer Jonathon Hunyor to its independent board, as a director with consumer experience. The appointment became effective on 1

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AFCA Annual Review – Scam complaints start to dip but still concerning

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AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. One in 10 of those

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AFCA calls for stronger industry response after complaints by Aboriginal and Torres Strait Islander peoples rise record 25%

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The number of complaints lodged by Aboriginal and Torres Strait Islander (ATSI) peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling

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AFCA welcomes Government’s scams prevention framework and single scheme for disputes

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AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a

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John Pollaers reappointed as Chair of AFCA Board

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The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a

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AFCA Chief Ombudsman named CEO of the Year at LGBTQ+ Inclusion Awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO of the Year at the 2024 Australian LGBTQ+ Inclusion Awards. The award recognises

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