AFCA among winners in Australia’s best places to work rankings

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The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking. AFCA,

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AFCA worried by rising complaints over handling of hardship

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The Australian Financial Complaints Authority (AFCA) is concerned by a rise in complaints involving financial difficulty, especially lenders’ handling of customer requests for hardship assistance. Complaints involving financial difficulty, a

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AFCA announces new board member

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Dr Heron Loban to its independent board. The appointment becomes effective on 1 January 2024. AFCA’s Board Chair, Professor

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AFCA Chief Ombudsman named Diversity Equity & Inclusion Champion in prestigious awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO Diversity Equity & Inclusion Champion at the Australian HR Institute Awards 2023[1]. Mr

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Financial complaints by Aboriginal and Torres Strait Islander peoples up 13%

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There has been a significant increase in the number of complaints made by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme. The Australian Financial Complaints Authority

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AFCA welcomes banks’ scams accord

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The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of a scams prevention accord by Australian banks. “We have been calling for stronger action and for a consistent approach

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Small businesses complaints to AFCA up 9 per cent

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Small businesses in dispute with financial service providers took 3,807 complaints to the Australian Financial Complaints Authority (AFCA) in 2022-23, a rise of 9 per cent on the previous financial

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AFCA announces appointment of two new directors

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The Australian Financial Complaints Authority (AFCA) today announced the appointment of Raylene Bellottie and Yien Hong to its board as two new industry directors. The appointments become effective on 1

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AFCA publishes 2022–23 Annual Review

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AFCA has published its 2022-23 Annual Review. In July we reported that AFCA had received 96,987 complaints from consumers and small businesses in 2022-23, which was a record and 34%

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Swati Dave joins AFCA board

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The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board. Her appointment is for three years, effective 1 September 2023. Ms

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